Money Moves

Asia banking specialist strengthens supporting team for business growth

by Alex Chan

Choong Yang Ping, managing director, country head of operations, Hong Kong, Technology & Operations, DBS Bank (Hong Kong) Limited
Photo: Johnson Poon

DBS Bank has been rapidly expanding operations in the region of Asia with Hong Kong playing a significant role in supporting operations in the Northern Asia. Plans are in place for more hiring and will include a special recruitment day to identify the right talent for processing, supervisory and clerical positions for various operational functions.

"We will be looking for people with a mixture of backgrounds and different levels of qualifications," says Choong Yang Ping, managing director and country head of operations, Hong Kong. "Our approach is to look for suitable candidates with positive customer service attitude who aspired to be trained and equipped with product knowledge and technical know how to provide high quality service to our customers."

DBS is looking for candidates who are keen to develop a long-term career with the Bank. "We want our employees to have a sense of belonging and proud to be part of the highly motivated and achieving team," Ms Choong adds.

Other important qualities are a service mindset, willingness to learn, a team player and good communication skills. "Operations has evolved from being just a back-room processing function to becoming a customer service-oriented function which seeks to provide value-added services for internal and external customers," she explains.

Though outsourcing the operational functions to offshore locations has become a trend in the banking industry, "Hong Kong will continue to play a significant role within the DBS Group in providing operational support to this region because Hong Kong is one of the few markets where we can find highly skilled employees and product expertise," Ms Choong says. "Hong Kong people are reputed for being hard-working, enterprising and resourceful in problem solving."

Taken from Career Times 26 May 2006, p. A7
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