Effective communication starts from within

by Susanna Tai

At a recent Career Times seminar, expert speakers highlighted the importance of self-communication skills and memory enhancement

One of the most powerful instruments of change in our time is communication, which is responsible for moving us towards an interconnected global culture. At another level, though, we need to be aware of how individuals communicate internally and externally. Ironically, while many understand and talk about the significance of internal communication, our sense and response to our daily encounters, few are able to manage it effectively.

At the third series of Career Times' Marvellous Ways to Sell Yourself seminar, two useful steps to self-improvement and building self-confidence were introduced: positive thinking and lifelong learning with memory development.

Self-communicative skills
Dr Peter Chew, motivation specialist at Best International Training & Seminars Ltd believes that learning to communicate with oneself is not difficult. He said, "Thinking positively is a good habit to develop, that's the first step." Dr Chew has been working as author, lecturer, entrepreneur, international keynote speaker, business and marketing consultant for over 19 years.

He said that one event alone may not determine the final outcome, but our response to that event is far more important. "For example, when somebody pushes into the queue in front of you, what is your response? It is a matter of choice. You can choose to be angry or happy." He remarked that everyone has his or her own internal dialogue. Negative thinking always has a very bad impact. "Again, this is a choice for individuals. It's either a vicious cycle or a benign one."

When our internal communication process is completed, how do we communicate effectively with others? Dr Chew pointed out, "There are three modes of communication with others: preferred, conflict and ignored. While the preferred mode is the best, the ignored one is the opposite."

Then, what are the elements of the referred mode of communication? "Recognition, appreciation and praise," Dr Chew exemplified. "They are pivotal in building up good interpersonal communication." These three elements are what everyone hopes to receive for their hard work. "To recognise, appreciate and praise others is important," he added. "If there is a choice between reward and punishment as the major motivation techniques, I'd surely choose the positive one."

Memorising techniques
For many people, developing the memory is something students do to get through their examinations. Dr Yip Swe Chooi, a specialist in the field of memory development is of the opinion that the application of memory improvement is far wider. Dr Yip believes that everybody can learn the skill of memorising. His company Dr Brainteq sdn Bhd specifically provides consultancy services in the teaching and learning his memory techniques, known as AMAZING MEMORY©.

"Learning is a continuous process and to memorise is the basis and root of all forms of learning. To learn and to improve, we must first understand the content, then memorise the information, and lastly to apply it into the appropriate context," he said.

Dr Yip said that using the technique to open the frequently underutilised part of our brains could enhance memory. "When we combine the use of both left and right sides of the brain, we optimise its function," he said. "By using the right side of the brain simultaneously, we can enhance our concentration and the duration of the memory."

Taken from Career Times 23 June 2006
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