延伸閱讀:【技能提升】疫市打工仔必學6大Excel秘技
1. 當同事趕不上進度時….
工作時記緊要顧及對方感受,盡量不要給對方hard feeling,可嘗試用較溫和的字句提醒/列出對方仍需跟進的要點
範本:
Hi there,
As we've discussed, I'm in in charge of [project/presentation/report/putting together a chart] for [client/company/a team]. I can't complete it without [your co-worker's missing part].
I'm still missing the following from you:
- [Insert task 1]
- [Insert task 2]
- [Insert task 3]
To get the project done, I need this by [choose a date] at the absolute latest. If you need help completing this/these or there's an obstacle standing in the way, please let me know so we can find a solution.
[Your Name]
此電郵的關鍵在於找出同事正面對的障礙,並提供協助。雖則同事目前已於某細節上已趕不上進度,但此時並不宜假設當中的原因,相反應了解同事的困難所在,加強溝通,努加合作解決問題。
2. 若同事重覆曾提點的過錯時….
若然曾虛心提點過但同事仍重覆錯誤,應該立即指正,而不是釋放負能量給予對方壓力。
範本:
Hi there,
I wanted to send you a quick note because [the mistake] we discussed came up again. Unfortunately, it caused the team to [effect 1, effect 2, effect 3], which was not ideal.
Do you have any additional questions I can answer to help you correct this in the future/Is there anything standing in the way of being able to do this?
Please let me know, and I'd be happy to help.
[Your Name]
此範例與前一個的用意相若,先直接列出問題所在再施予援手,以一個正面的態度完結電郵。無人完美,最重要是能從錯誤中學習。
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3. 當同事猶豫不決,做不了決定時….
相信大家在職場上總會遇過….在工作合作時,因某些同事遲遲未回覆或做決定,而影響了其他部門的運作,拉低了大家的工作效率,若要表達此時此刻的着急之情,可參考以下範例:
Hi there,
I think we need to take a step back and re-evaluate what we've discussed so far. Ultimately, this should help us make a final decision
Here's what we've considered so far:
- [Insert consideration 1]
- [Insert consideration 2]
- [Insert consideration 3]
Based on this, my recommendation would be [your thoughts on the final decision]. If you all agree, I think we can move forward. But if not, I'l find time on the calendar for us to discuss in person.
[Your Name]
﹙資料來源:The Muse﹚
https://www.themuse.com/advice/3-times-a-blunt-email-response-is-necessary-templates-included