Hotel / Catering

Recipe for success

by Nicolette Wong

Aqua Restaurant Group - corporate culture and staff recruitment
David Yeo, founder and director
Aqua Restaurant Group
Photo: Courtesy of Aqua Restaurant Group

Sassy style, hands-on management and innovative food and design put group on the culinary map

Over the past decade, the Aqua Restaurant Group has gained a reputation for style and fine dining. But maintaining quality service and all-round high standards requires dedication and investment, and the company works hard to inculcate its culture and values among staff.

The group currently owns 18 outlets in Hong Kong, Beijing and London, including Aqua (Aqua Roma, Aqua Tokyo and Aqua Spirit), Armani/Aqua and Armani/Prive, and five outlets at Hullett House in Hong Kong. The various branches and restaurants pride themselves on their cutting-edge design, surprising light, cosy atmosphere and diverse music, as well as their fine food and wine.

"We offer approachable service in a stylish environment that features the very best of innovative Asian-inspired contemporary design, right down to the last small detail, and this has become the hallmark of the Aqua Group," says David Yeo, founder and director, Aqua Restaurant Group.

The organisation's fundamental philosophy has remained unchanged since it was first launched. In addition to serving top-quality food presented in an aesthetically pleasing manner, the aim is also to create a unique dining experience for customers, Mr Yeo remarks. "Our target customers are discerning diners who appreciate good food that is beautifully presented, along with impeccable service and a stunning ambience."

Distinctive environment

The group allows the managers of its various outlets full authority to implement their own individual management styles. Staff members are given comprehensive on-the-job training, covering everything from service flow to ambience and essential skills, ensuring that newcomers are quickly immersed in the environment and equipped to provide excellent service, bearing in mind the restaurant's target clientele.

Open communication is regarded as key to ensure that the workforce has the necessary knowledge and appropriate attitude. "We schedule regular meetings with managers to open up internal communication channels. This helps us to oversee the progress of each staff member in acquiring the right skills and adapting to our company culture."

Prospective job applicants must have a true passion for excelling in the food and beverage industry, Mr Yeo stresses. "If you love food, seek perfection and enjoy meeting people, you may fit well into our family," he concludes.

Good taste

  • Group aims to offer approachable service complemented by Asian-inspired contemporary design
  • The focus is to create a unique dining experience for customers
  • Managers may implement individual management styles in running their teams
  • Applicants must have a true passion for the food and beverage industry

Taken from Career Times 3 February 2012, B5

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