Distance-Learning Certificate Course on Making of a Successful Manager

The skills needed in management to day are specialized. Organizations are more diverse and more professional, while values and attitudes in the workplace have changed. Therefore, managers have to deal with greater workloads, increased competitiveness,
and even more knowledgeable subordinates.

Being a successful manager in the 2000s means leading by staying ahead. M anagers need to get the best per formance from subordinates, possess a working knowledge of current developments as well as the essence of management.

This course is specially designed to provide participants with insightful management skills, and guide them on how to use these skills to enhance satisfaction and success in their career.

OBJECTIVES
Through this course, participants will acquire skills in:

• effective strategic planning and managerial control
• sound decision-making techniques and effective problem-solving
• adopting an effective leadership style
• solving conflicts in the workplace by the win-win strategy
• choosing the right person for the right job, and developing the potential of employees

Contents :

Your Role as a Manager

• Role of a Manager
• Types of Managers
• Duties and Responsibilities of a Manager

Planning and Control

• Need for Planning
• Management Planning Process
• Need for Control Process and Procedure

Decision-making

• Styles and Subjective Factors in Decision-Making
• Questioning Techniques
• Group Decision-Making

Leadership Skills

• Working on Your Leadership Skills
• Theories and Styles of Leadership
• Understanding Influence Strategies

Managing Subordinates’ Performance Problems

• Employee Communication
• Corrective Techniques
• The Importance of Counselling

Managing Conflict

• Managing Change and Conflict
• Types of Conflicts and Conflict Resolution Strategies

Team Building Techniques

• Benefits of Teamwork and the Road to Better Teamwork
• Teamwork: Guidelines for Building an Effective Team
• Organizing to Overcome a Shortage of Skills

Choosing and Developing Your Staff

• Selection and Orientation Techniques
• Appraising Performance
• Employee Development