Job Responsibilities
- Handle and resolve customer queries and requests via phone and email on products and services in a professional manner with tactful customer service skills
- Cooperate with other teams and team members to ensure timely resolution of customer requests and problems
- Provide support to management and recommend productivity/service improvements
Experience & Qualifications
- 2+ years of customer service experience preferred but not a must
- Preferably worked previously in a call centre environment
- Experience in Individual Financial Products or MPF, group life and medical insurance, financial and wealth management products preferred
Knowledge/Skills
- Excellent telephone manner with good interpersonal skills
- Mature and pleasant personality
- Self-motivated and able to work independently
- Excellent service attitude and able to follow through on commitments to customers
- Adherence to quality standards
- Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel
- Good communication skills in English and Chinese, both written and spoken
