Job ref no.: 21082019_SH (CT3122586-01#0021)
David James Recruitment China Limited

保 險 公 司 客 戶 服 務 主 任 /CS Officer ( 無 須 銷 售 /Non Sales) – HKD$16-24K + Annual Bonus

David James Recruitment China Limited

Benefits
  • 5-day week
  • Birthday leave
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Shuttle bus
  • Year-end bonus
  • … + 3 more

Our client, a Global Insurance Company is looking for a Senior Customer Service Advisor/ Customer Service Advisor to join its young and dynamic team in Hong Kong. 

我的客戶是全球有名的保險公司, 現招聘Senior / Customer Service Advisor 加入他們的團隊。

Responsibilities:

  • Handle Inbound calls from different enquirer hotline to deliver outstanding customer experience
  • 處理來自不同查詢熱線的來電,以提供出色的客戶體驗
     
  • Handle complaints and enquirers
  • 處理投訴和查詢
     
  • Identify customer needs and provide appropriate solutions
  • 確定客戶需求並提供適當的解決方案
     
  • Collect customer feedback and report to superiors of customers problems encountered
  • 收集客戶反饋並向客戶上級報告遇到的問題
     
  • Support to teams ensure the operation smoothly
  • 對團隊的支持確保了運營順利進行
     
  • Being trainer to bring up new comer
  • 為新人提供培訓

Requirements:

  • Degree or diploma holder
  • 具有學位或文憑
     
  • 1-3 years relevant working experience (Banking and Financial Industry are Priority)
  • 具有至少3年相關工作經驗的學位或文憑持有人(銀行和金融業優先)
     
  • Passed IIQE 1, 3 is highly preferred
  • IIQE資格考試 1, 3 優先
     
  • Good communication, presentation and interpersonal skills
  • 良好的溝通,演講和人際交往能力
     
  • Fluent in both spoken and written English and Chinese and Mandarin
  • 流利英語口語和書面,中文和普通話
     
  • Less experience will be considered as Customer Service Officer
  • 較少的經驗將被視為客戶服務主任

Benefit:

  • 1 - 3 months Performance Bonus   
  • 1 - 3 個月獎金獎勵
     
  • 5 day work   
  • 5 天工作
     
  • 15 Annual Leave  
  • 15天有薪年假
     
  • Over-time Payment    
  • 加班津貼

Location:

  • 黃大仙區/Wong Tai Sin Area

Interested parties please apply Online.
If any enquiries Please feel free to contact Stanley Ho.

Tel: +852 3619 9856
Mobile or Whatsapp: +852 5166 6038

More job information
Job ref no. 21082019_SH (CT3122586-01#0021)
Salary
  • 15,000 - 25,000 / month
Job Function
Industry
Location
  • Wong Tai Sin
Employment Term
  • Permanent
Experience
  • 2 years - 10 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
Require to Travel
  • No travel