Job ref no.: CT3115856-01#0075
Manpower

保 險 客 戶 服 務 熱 線 - 5 天 工 作

Manpower

Benefits
  • 5-day week
  • Alternate Saturdays
  • Dental plan
  • Family medical plan
  • Paid overtime
  • Shuttle bus
  • Year-end bonus
  • … + 1 more

Handle agent / IFA / Broker / customer enquiries and complaints regarding all activities in insurance operation process


Roles and responsibilities:

  • Handle agent / IFA / Broker / customer enquiries and complaints regarding all activities in insurance policy operation process such as underwriting, policy admin and claims
  • Report problems, potential crisis and complaint to supervisor for service improvement
  • Make outbound calls to agent / IFA / Broker / customer for follow-up cases
  • Execute empowerment guidelines
  • Provide advice to Customer Service Representatives (CSR) on handling customer enquiries

Job requirements:

  • Secondary education graduate with 3 years working experience
  • Minimum 2 years relevant experience in Insurance / Customer Service / hotline service
  • Candidates with more experience will be considered as Senior Customer Service Advisor
  • Hands-on experience in customer service
  • Basic insurance knowledge would be definitely an advantage
  • Strong problem solving skill and results oriented
  • Good command of both written and spoken English and Chinese
  • Proficient in MS Word, Excel, PowerPoint and Chinese Word Processing
  • Responsible, well-organized and attentive to details

Wong Tai Sin

Mon - Fri

OT pay

Interested parties please apply online with a MS Word formatted resume with your current/last and expected salary clearly stated, to [via CTgoodjobs Apply Now ] and quote the job reference number.

More job information
Job ref no. CT3115856-01#0075
Salary
  • 14,000 - 18,000 / month
Job Function
Industry
Location
  • Wong Tai Sin
Employment Term
  • Full-time
Experience
  • 1 year - 10 years
Career Level
  • Entry level
Education
  • N/A
Require to Travel
  • No travel