Front Desk Hosts are responsible for greeting Guests, checking them in and out of hotel rooms, and assisting Guests and enhancing their stay by providing information regarding Resort services, activities and surrounding areas as needed.
Assist Guests during check-in and check-out, including phone interaction and face-to-face interaction
Assist Guests with questions, directions, event schedules, and other information regarding the Resort to help create a magical experience
Stationed at Front Desk to check-in guests and process all transactions regarding forms of payment (cash, credit cards, foreign currency, vouchers, etc.)
Must have solid guest service mindset when handling all guests’ transactions. Pleasant personality and strong customer focus is a must
Good command of both English and Putonghua
Previous work experience in Hotel, Guest services, and tourism industry
Preferably with qualifications in Hotel, Hospitality or Tourism Management