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Job ref no.: CT3114380-01#0105
Strawberry Cosmetics (Services) Limited

客 戶 服 務 主 管 ( 大 中 華 區 ) Customer Services Supervisor – Greater China

Strawberry Cosmetics (Services) Limited

Benefits
  • 5-day week
  • 13-month pay
  • Competitive pay
  • Discretionary bonus
  • Insurance plan
  • Medical plan

工作職責:

  • 監督大中華區客戶服務的所有日常功能
  • 確保為客戶提供最高水平的服務
  • 鼓勵團隊合作,保持高水平的客戶服務
  • 向管理層提供每日和每週的報告
  • 參與培訓計劃和工作流程的制定
  • 分配和確保每月適當的人力分配
  • 定期與管理層和外部各方溝通,確保向團隊提供最新和準確的信息
  • 處理升級投訴
     

要求:

  • 擁有良好的客戶服務技能。至少5年管理客戶服務團隊的經驗;最好擁有電商平台客戶服務或電子商務呼叫中心的工作經歷
  • 操流利普通話及英語 (以普通話為母語優先考慮)
  • 精通Microsoft Office應用程序
  • 優秀的人際關系、溝通、協調和解決問題的能力
  • 積極主動的工作態度
     

教育水平:

  • 本科及以上學歷(內地接受教育者優先考慮)

客戶服務主管 (大中華區) 工作時間:

五天工作,上午9:00 至 下午 06:00 (有需要周六值班,輪休假)

 

有興趣的申請者請附上詳盡履歷表及要求薪金電郵至 [via CTgoodjobs Apply Now ]

或 請郵寄至: Strawberry Cosmetics (Services) Limited

Strawberry Fields, 5/F, No.4, A Kung Ngam Village Road, Shau Kei Wan, Hong Kong

(所收集之個人資料謹作招聘用途)

 

Roles and responsibilities:

  • Supervise all daily functions of the Customer Services – Greater China (“CSCN") team
  • Ensure the highest level of service is provided to customers
  • Encourage teamwork and maintain a high level of customer service
  • Provide daily and weekly reports to management
  • Participate in the development of training plan and work procedure
  • Allocate and ensure proper monthly manpower coverage
  • Communicate regularly with management and external parties to ensure current and accurate information is presented to the team
  • Handle escalated complaints

Requirements:

  • Possess a high level of customer service skill. At least 5 years’ experience managing a customer service team; previous digital customer service or ecommerce experience in a call center setting is highly desirable
  • Professional working proficiency in spoken and written Simplified Chinese and English (Native Putonghua speaker is definitely an advantage)
  • Well-versed in Microsoft Office Applications
  • Excellent interpersonal, communication, coordination and problem-solving skills.
  • Highly motivated and strong initiative

Education Level:

  • Bachelor’s Degree or above (Priority will be given to candidates who received their education in Mainland China)

 

Customer Services Supervisor – Greater China is required to report for duty 5 days a week, from 9am to 6pm, including Saturdays on a rotational basis.

 

Interested parties please email your full resume and expected salary to

Email: [via CTgoodjobs Apply Now ]

or mail to: Strawberry Cosmetics (Services) Limited
Strawberry Fields, 5/F, No.4, A Kung Ngam Village Road, Shau Kei Wan, Hong Kong

(Personal data collected is for recruitment purpose only.)

 

More job information
Job ref no. CT3114380-01#0105
Salary
  • N/A
Job Function
Industry
Location
  • Shau Kei Wan
Employment Term
  • Permanent
  • Full-time
Experience
  • 5 years - 8 years
Career Level
  • Middle management level
Education
  • Degree