Job ref no.: CT3118200-01#5373

電 話 客 戶 服 務 主 任 Customer Service Officer - Call Center ( 一 至 五 工 作 )

Young Living Hong Kong Limited

  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Medical plan
  • Paid overtime


  • Provide excellent service experience to members and customers in resolving their inquiries/issues on membership enrollment, membership programs, placing orders, order status, shipment, etc. via telephone and email
  • Ensure that calls and emails are handled according to the company’s service level
  • Ensure that customers' enquiries/issues are resolved timely in compliance with the company's standards
  • Proactively keep customers updated on the status of unresolved enquiries
  • Update information in the data base on a regular basis to ensure that customers are being provided with accurate and sufficient information
  • Follow-up customers' complaints promptly to ensure customer's satisfaction
  • Promote and suggest merchandise by identifying and understanding customers’ needs
  • Other duties as assigned


  • F.5 or above, preferably with at least 1 year of working experience in the customer service or related industry, fresh graduates may also be considered
  • Fluency in Cantonese, ability to speak and write in English
  • Knowledge in Chinese word-processing and Microsoft Office
  • Retail/on-line customer service experience will be considered as a distinctive advantage
  • Positive attitude and good interpersonal skills, pleasant telephone manners, patient and friendly personality, mature and passionate in assisting customers

We Offer:

  • 5-day work week
  • Attractive remuneration package
  • Overtime pay
  • Medical coverage
  • Employee recognition program
  • Discretionary year-end bonus
  • Staff purchase
  • Fun and friendly workplace

 Interested candidate please submit your application with detailed resume and expected salary by clicking "Apply Now" button below.Only short-listed candidates will be notified.  All personal data will be kept in strict confidence and only be used for recruitment purpose.

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More job information
Job ref no. CT3118200-01#5373
  • N/A
Job Function
  • Causeway Bay
Employment Term
  • Full-time
  • 1 year - 6 years
Career Level
  • Entry level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip