Job ref no.: CT3130528-01#8359

餐廳副經理 (澳門工作)

New Yaohan

職責:

  • 在餐廳經理不在時可擔任其工作
  • 能領導和鼓勵團隊為顧客提供賓至如歸的優質服務 (如:迎接、下單及上菜的速度控制,能滿足顧客特別要求,顧客滿意度回饋等)
  • 通過與顧客溝通並了解他們的需求來改善服務質素;及在需要時提供指導、回饋和對員工作個別指導
  • 積極地提供協助和建議,帶領和鼓勵團隊作正向思考
  • 能與客人在進餐時或離開前閒聊,聽取顧客對於食物、飲品和服務水平上的滿意度和意見
  • 負責員工培訓及發展
  • 確保廳環境安全整潔,食物質素超越顧客期望
  • 維持餐廳總體營運符合標準
  • 按要求執行與其職務相關的其他工作

職位要求:

  • 最少3年西餐廳管理經驗
  • 具領導才能,著重團隊合作,性格主動外向
  • 良好溝通能力和客戶服務技巧
  • 自覺、獨立、能在壓力下同時處理多項工作
  • 良好的英語讀寫能力,能操流利粵語或普通話優先考慮
  • 能熟練使用微軟辦公室軟件

本公司提供多項福利:年終雙糧、年終業績花紅、有薪年假、勤工獎、膳食津貼、購物優惠、在職培訓、醫療福利、良好晉升機會。

有意者請連同履歷按Apply Now申請。應徵者所提供的個人資料,只用作招聘用途,一切絕對保密。

Assistant Restaurant Manager

  • Act as deputy in the absence of Restaurant Manager
  • Be able to inspire and to engage the team to deliver the beyond excellent service from point of entry to departure (e.g. greeting, speed of order taking and food and beverage delivery, fulfillment of special requests, check back customers satisfactions, settlement of payment and fond farewell).
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Foster positive thinking and motivation to the team by giving active assistance and advice on more effective ways of running the restaurant.
  • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
  • Responsible for staff training and development
  • Participation towards overall store maintenance and cleanliness, and to achieve food quality that exceeds expectations
  • Overall maintenance of the operation at a level in keeping with the standards prescribed.
  • Perform other job-related duties as requested
Job Requirement
  • Minimum 3 years’ management experience in western restaurants
  • Strong leadership, team player, hands-on customer service Energetic and outgoing personality
  • Excellent communication, presentation and customer service skills
  • Self-motivated, independent and able to perform multitasks under pressure
  • Good command of written and spoken English, fluent in Cantonese/ Mandarin is a plus
  • Proficient in MS Office Word Processing, especially in MS Excel
We offer competitive remuneration package including meal allowance, medical scheme, discretionary bonus, double pay and pension fund with excellent career exposure opportunities to the right candidates.
 
Interested parties, please apply with full resume in MS Word format with present and expected salary by clicking Apply Now.

Company website: www.newyaohan.com

(Personal data collected will be used for recruitment purpose only)

新八佰伴投資管理有限公司- 澳門旅遊娛樂股份有限公司附屬公司
Panda Sociedade de Gestao de Investimentos Limitada - A Subsidiary of STDM

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More job information
Job ref no. CT3130528-01#8359
Salary
Job Function
Industry
Location
  • Macau
Employment Term
  • Permanent
  • Full-time
Experience
  • 3 years - 8 years
Career Level
  • Middle management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
Benefits
  • 13-month pay
  • Discretionary bonus
  • Medical plan