Job ref no.: CT3118690-01#7708

高 級 客 戶 服 務 經 理 (Senior Customer Services Manager)

BOC Group Life Assurance Company Ltd

Job Responsibilities:
The incumbent will be responsible for leading a team of professionals to provide quality and timely services to customers, either internal and external from different distribution channel; also be assisting in various initiatives in alignment with Company’s strategic development for excellent customer experience and operational efficiency.


Job Requirements:

  • Degree or above in relevant disciplines with professional insurance qualifications (FLMI, ACS)
  • Minimum 10 years or above working experience and preferably 8 years at management level in life insurance with solid customer relationship management experience
  • Excellent customer-service mindset with effective interpersonal and communication skill
  • Patient, attentive to details with good problem solving and organizing skills
  • Positive, attentive to details and good organizing skills
  • Conversant with MS Word, Excel and Chinese Word Processing
  • Proficient in spoken & written English and Chinese
  • Preference will be given to candidates with good command of spoken Mandarin; proficiency in other Chinese dialects will be an asset

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More job information
Job ref no. CT3118690-01#7708
  • N/A
Job Function
Employment Term
  • Full-time
  • 10 years - 15 years
Career Level
  • Middle management level
  • Degree
  • Master's degree