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Posted on 2023-03-27
客戶服務主任 Customer Services Representative/ Assistant Officer, CS
Job MatcherJob Highlights
- 生日假，酌情性花紅，牙科福利，家屬醫療福利
- 負責接聽電話，處理客戶預約，解答客人查詢
- 良好中英文溝通能力
工作職責
- 負責接聽電話，處理客戶預約，解答客人一般查詢
- 資料輸入及一般文書工作
- 客戶服務辦公室工作
- 每週工作41.5小時, 5.5天工作 (星期一至五8:30am - 6:30pm, 星期六9am - 1pm) 或 5天工作 (星期一至日及公眾假期 8am - 10pm)
工作要求
- 會考/ 文憑試或以上程度
- 一年或以上客戶服務工作經驗優先考慮
- 良好中英文溝通能力
- 提供良好客戶服務
Job Responsibilities
- Handle inbound calls for appointment booking and general enquiries;
- Maintain good customer relationship
- 41.5 hours per week, 5.5 days work (Mon - Fri 8:30am - 6:30pm, Sat 9am - 1pm) OR 5 days work (Mon - Sun & Public Holiday 8am - 6pm)
Job Requirements
- HKDSE/ HKCEE or above;
- With one year CS working experience preferable;
- With good customer services skill;
- Good command of written and spoken English and Chinese;
- Ability to work positively in a fast-paced environment;
Personal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application. Full version of Data Privacy Notice available upon request.
Skills
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Company Overview
About Quality HealthCare Medical Services Limited
Quality HealthCare Medical Services Limited (QHMS), Hong Kong, became part of Bupa, an international healthcare group, in October 2013. QHMS' operations span diagnostics, primary healthcare and day care specialties. With roots tracing back to 1868, QHMS serves the community through a network of over 1,500 provider service points in the city, including over 100 self-owned multi-specialty medical centres and affiliated clinics offering Western Medicine, Traditional Chinese Medicine, Diagnostics & Imaging, Dental, Physiotherapy, Mental Health and Wellness services. It also operates a private nursing agency. QHMS is one of the largest providers of healthcare services to corporates in Hong Kong. In 2020, the Group recorded 2.5 million healthcare visits. QHMS endeavors to enhance the quality of our professional services continuously to satisfy the needs of customers and patients.
