At the Hong Kong Disney Resort, Guests have the opportunity to experience not only our Magical Parks and Resort Hotels, but our service as well. That service begins with their very first phone call. Assisting Guests to create a magical experience just for them is the main role.
Handle high volume of phone calls, which may be called for different purposes, from our Guest
Provide one-stop excellent Guest services promptly
Operate Resort Call Center systems and applications in an accurate and efficient manner
Ability to speak fluent Cantonese, English, and Putonghua
Ability to reflect a professional image while maintaining Guest privacy
Ability to perform in a fast-paced and sometimes stressful working environment
Good team player, self-initiative and strong sense of responsibility
Full-Time availability is required. This role is Full-Time and requires full availability for any shift, including overnight shifts
Preferably with previous work experience in Hotel, customer services, or tourism industry
Preferably with tertiary education qualification from Hotel, Hospitality or Tourism Management courses
Preferably with computer skills and knowledge in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing
Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays.
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