Job ref no.: CT3121062-01#2006


Maclaren (HK) Limited


This is a highly digital role.  All account management, process and reporting must be operated through deployment of systems and digital platforms.  Candidates must demonstrate technological acumen and an ability to quickly acclimate to new digital platforms.

Under the overall management of the Sales Manager, the Account Executive is responsible for Account Management of designated accounts.

Acting as the designated point of contact for the designated retailers

  • Apply “Know Your Customer" principles
  • Sales (Target-based on Revenue and Gross Margin)
  • Sales Operations (Sales Order Processing, Sales Administration, Training (Sales and Product Training)
  • Customer Service and After Sales (Retailers and Consumers)
  • Trade Marketing
  • Full and continuous deployment of Technology specifically the Trade Account Portal


Provide market intelligence on competition, products and activities. Ensure the Maclaren Brand is promoted and its integrity maintained, with particular emphasis on POS environment, activities and service.

Identify opportunities to develop business and increase sell-through.


Sales and Sales Reporting

  • Achieving Sales Targets of designated A and B Accounts
  • Tele-Sales with Group C Accounts
  • Identify areas of opportunity (Sales Events :: Retail Initiatives) and concern (Product Performance :: Retailer Performance) and generate action plans to achieve revenue and margin targets

Sales Operations

  • End-to-End responsibility for Sales Order Processing, from Order Receipt to Fulfilment to Invoicing
  • Customer Accounts Receivables, Customer Credit, Returns, Charge-backs, and Credit Notes
  • Ensure the finest financial stewardship of the designated accounts
  • Retailer EDI function
  • Operate and Service all accounts on the Trade Account Portal

Sales Forecasting and Inventory Reporting

  • Regular Sales Forecasting pursuant to the Sales and Demand Planning system
  • Reporting customer pipeline inventory levels and “sell-through" information by retailer

Trade Marketing Support

  • Trade Marketing with emphasis on POS environment and activities
  • Implement retailer marketing plans including POS and Merchandising, Product Training and Sales Training
  • All Events, Demos, and Retailer Conclaves
  • Ensure regular distribution of marketing materials and collateral

Customer Service and After-Sales

  • Customer Service and After Sales (Retailers and Consumers)
  • Service Centre Network Operations, including Spares Fulfilment and Repairs Reporting
  • Reverse Logistics and Warranty related matters
  • Collaborate closely with the Social Media Team and Retailers to promote the Brand locally and for synergistic marketing opportunities with retail customers through their own social media channels
  • Consumer Services and servicing all consumer enquiries and needs, including support of Customer Service Team and Social Media Team



Enthusiastic :: Energetic :: Organised :: “Can Do" Culture :: Positive Attitude

  • 2+ years of relevant experience in brands, sales and marketing
  • Willingness to learn and to apply
  • Adeptness for technology and ability to work with ERP and CRM systems
  • Outstanding communication skills
  • Languages: English plus local language proficiency required. Additional languages preferred.



  • 50% of time is expected to be taken up by travel


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More job information
Job ref no. CT3121062-01#2006
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 2 years - 5 years
Career Level
  • Entry level
  • N/A
Require to Travel
  • Travel frequently