To provide operational support to different stakeholders
To ensure the team deliver the outcome within agreed SLA and in high quality
To monitor both onshore and offshore team performance through MI reports
To handle internal and external customer inquiries/ complaints confidently and reliably
To support cross team functions and upskill
To assist in preparing and consolidating the monthly report to Management
To ensure the team following internal DOI “Departmental Operation Instruction" and Procedure manual from Product Team to handle day-to-day application procedure
To check the control effectiveness through regular review and identify process gap through quality check and regular monitor.
To recommend improvements in the processes to ensure constant improvement in effectiveness & productivity
Escalate any risk findings to the LM for taking necessary investigation / remediation on timely basis
Support LM to create a positive working environment to encourage commitment / contribution of team members. Through the provision of career development, training and on-going two-way communication / management support.
To comply with all applicable money laundering prevention procedures and, in particular. Report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager
To ensure awareness and full compliance of all laid down rules, regulations
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the [country / business unit / function[team] to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
Legal and Compliance
Businesses and Products
Markets, Wealth & Securities Operations
ITO Technology Services
Group Operations counterparts
Regulators and other government departments/officials
Embed Here for good and Group’s brand and values in[country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role]
Our Ideal Candidate
ROLE SPECIFIC TECHNICAL SKILLS AND COMPETENCIES AND PROFICIENCY LEVELS
Apply Now to join the Bank for those with big career ambitions.
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.