Job ref no.: 2200019195
Standard Chartered Bank

Account Investigation Manager

Standard Chartered Bank

The Role Responsibilities

  • To provide operational support to different stakeholders
  • To ensure the team deliver the outcome within agreed SLA and in high quality
  • To monitor both onshore and offshore team performance through MI reports
  • To handle internal and external customer inquiries/ complaints confidently and reliably
  • To support cross team functions and upskill
  • To assist in preparing and consolidating the monthly report to Management
  • To ensure the team following internal DOI “Departmental Operation Instruction" and Procedure manual from Product Team to handle day-to-day application procedure
  • To check the control effectiveness through regular review and identify process gap through quality check and regular monitor.
  • To recommend improvements in the processes to ensure constant improvement in effectiveness & productivity
  • Escalate any risk findings to the LM for taking necessary investigation / remediation on timely basis
  • Support LM to create a positive working environment to encourage commitment / contribution of team members. Through the provision of career development, training and on-going two-way communication / management support.
  • To comply with all applicable money laundering prevention procedures and, in particular. Report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager
  • To ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed

Our Ideal Candidate

  • Degree holder or equivalent
  • Experience in Operation process with good knowledge in end to end process reengineering
  • Experience in Banking, Risk, Control, Analytics function is an advantage
  • Strong analytical skills and good judgement and ability to work under pressure
  • A team-player with good communication and interpersonal skills
  • Good stakeholder management aby establishing good working relationships with people at all levels and to work well in a team  

Apply Now to join the Bank for those with big career ambitions.