Job ref no.: 2200016351
Standard Chartered Bank

Account Investigation Officer

Standard Chartered Bank

Role Responsibilities

Job Purpose

Provide supports on document retrieval process, account searching, hold code / lien placement and removal, filing and quality checking.

Key Responsibilities

  • To participate in Banking Services and Account Investigation process activities.
  • To provide operational support to different stakeholders.
  • To handle internal and external customer inquiries / complaints confidently and reliably.
  • To do filling documents and records.
  • To support cross team functions.
  • To assist in preparing and consolidating the monthly report to Management.
  • To handle law enforcement’s request investigation.
  • To comply with all applicable money laundering prevention procedures and, in particular. Report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager.
  • To ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed.
  • To assist Manager, Account Investigation and Account Investigation Manager to prepare the MI reports and keep track the outstanding work tasks on inventory.
  • To perform quality checking on the Account Investigation Clerk’s daily work.

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More job information
Job ref no. 2200016351
Job Function
Employment Term
  • Permanent
  • Full-time
Career Level
  • Non-management level
  • Degree