banner
Posted on 2022-07-27
Williams Lea (Hong Kong) Ltd

Account Manager - Banking

Williams Lea (Hong Kong) Ltd

Purpose of Job:

  • Build and maintain strong client relationships
  • Keep site team focused to maintain high level of service standard
  • Encourage teamwork, ensure all staff members are involved in generating high client satisfaction
  • Manage billing, reporting and finances effectively
  • Oversee team managers; identify, encourage and develop future leaders
  • Provide leadership and manage multiple accounts across service lines.
  • Offer ad hoc feedback to individual staff members on performance excellence or issues

            CLIENT SERVICING

  • Meet key client contacts regularly to discuss operations and identify opportunities for service enhancement
  • Increase client satisfaction scores
  • Conduct in-country employee appraisals & development planning
  • Ensure processes and procedures are observed at all times and updated regularly in all countries
  • Encourage teamwork by fostering a positive, cohesive, collaborative, and team-oriented working environment
  • Ensure robust succession planning
  • Understand and enforce company policies and procedures
  • Manage monthly billing, reporting and finances effectively

           LEADERSHIP, TRAINING & DEVELOPMENT

  • Lead client and staff meetings as appropriate
  • Manage staff, using ‘lead-by-example’ approach and assist with any role when necessary to ensure client service expectations are met
  • Resolve disciplinary issues in a timely and legally compliant way
  • Foster a positive, cohesive, collaborative, and team-oriented work environment between staff members of both intra- and inter-office departments
  • Prepare and conduct employee evaluations and development planning
  • Maintain site employee capability matrix

           FINANCE

  • Prepare monthly site invoice, gross margin template and payroll
  • Review and question monthly profit-and-loss and balance sheet statements
  • Prepare annual and ad hoc budgets for site operations
  • Perform regular salary and equipment benchmarking against other sites, competitors and countries
  • Prepare responses to Requests for Proposals

           BUSINESS CONTINUITY

  • Produce and regularly update a business continuity plan covering the provision of services to client in the event of site inaccessibility (power, network, building disruption)
  • Produce and regularly update a succession plan for site roles covering staff promotion, transfer, resignation, termination

           CONTRACT MANAGEMENT

  • Ensure to work with all relevant parties (Legal, Risk, Finance, HR) for contract negotiation
  • Keep contract up to date when there is any change in scope / service fee
  • Have a good understanding of the contract, requirement of service levels, procedure in performance Change Control Notes (amendment) and service credits / penalty

Job Requirements:

  • Prefer Bachelor’s degree in a related field, or equivalent work experience
  • 5+ years comprehensive outsource experience preferred
  • 5+ years’ experience in a leadership role
  • Cross-cultural sensitivity
  • Fluent English (oral and written), Good Cantonese required; Mandarin advantageous
  • Strong knowledge of Microsoft Excel, Word, PowerPoint; basic knowledge of Access

We offer attractive remuneration package and fringe benefits such as 5 days work, 15 days of annual leave, group medical, dental and life insurance coverage to the successful candidate. In addition, you will have an opportunity to work in a reputable company with excellent career exposure. Interested parties, please click Apply Now to submit your application.

All information provided will be treated confidentially and used solely for recruitment purpose. 

More job information
Salary
Benefits
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • Transportation allowance
  • Work from home
Job Function
Location
  • Tsimshatsui
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 5 years - 10 years
Career Level
  • Middle management level
Education
  • Degree