Job ref no.: CT3115703-01#0753

Account Manager, Hong Kong

Thomson Reuters

Account Manager, Hong Kong

Financial and Risk

Go to Market (GTM), Asia

Business Overview

The Go to Market team (GTM) connects with existing and new customers daily to understand the challenges they face and develop innovative solutions to help them succeed in today’s market. Through dedicated account management – focused on retaining and growing our accounts – we bring the voice of the customer back into the business while telling the Thomson Reuters story externally, with the support of marketing.

Position Overview

The role of the Account Manager, is responsible for revenue growth and expanding market share at its highest value. The position will look after the most complex designated accounts to maximize customer satisfaction and achieve company's strategic objectives

Role Responsibilities

Manages, retains and grows revenue, responsible for sales and accountable for service performance including new sales and revenue quota attainment
Establishes strong, long-term customer relationships and cultivate new business opportunities
Continues to maintain relationships with key decision makers
Strategically develops and executes a growth-centric account plan and own overall strategy for growth and revenue as appropriate
Applies knowledge of business and its constituent workflows to conceive and position value-added solutions to promote sales and revenue growth
Collaborates with account team and/or other business units where required and has oversight of all account activities
Responsible for forecasting, keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, and gives feedback to other internal stakeholders
Develops and maintains client relationships to ultimately drive revenue growth
Develops and executes account strategy collaborating with account team and/or other business units to deliver a comprehensive product offering to meet overall customer needs
Acts as point of contact for the client, provides escalation path to and from Service and attends to customer issues promptly as appropriate
Tracks customer activity in internal systems in order to execute on account strategy and identify additional opportunities
Identify and work with the Client specialist team to provide customer product training as necessary
Advances the sale, application and evolution of products within accounts
Maintains up to date product knowledge on all products and solutions
Accountable for individual expense budget management
Demonstrates skills in managing and handling sales across accounts and understanding the Companies product offering
Drives overall customer satisfaction for assigned accounts
May be responsible for net sales and revenue for the highest value and most complex accounts
The role requires an individual with drive, tenacity and an orientation toward gaining results
Required Skills and Experience

Strong understanding of customers and their business model and workflows
Industry experience within the financial market
Strong product knowledge
Relationship building skills with ability in nurturing C-suits relationship
Selling skills (identity, develop and articulate a complex proposition/consultative selling)
Strong negotiation skills
Strong interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency
Problem solving-ability to understand, articulate, structure and solve client needs
Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization
Ability to collaborate with account team
Solid sales record with a minimum of sales and account management experience over 10 year+
Preferred Skills and Experience

Significant work experience in applicable industry and knowledge of customer workflow required
Proven account management, sales or marketing experience in a customer facing environment required
Customer relationship management required throughout all levels within an organization
Education / Certifications

University/college degree may be required, equivalent experience may be considered depending on position/department
Advanced degree may be preferred
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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More job information
Job ref no. CT3115703-01#0753
  • N/A
Job Function
Employment Term
  • Full-time
  • 0 year
Career Level
  • Middle management level
  • Degree