Job ref no.: AM/TM/CT/20180430
Hong Kong Aircraft Engineering Company Limited

Account Manager

Hong Kong Aircraft Engineering Company Limited

  • 5-day week
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Medical plan
  • Transportation allowance

HAECO ITM Limited is a joint venture between HAECO (Hong Kong Aircraft Engineering Co. Ltd) and Cathay Pacific, providing inventory technical management services to different airline customers in Hong Kong and around the world. Customers anticipate to benefit saving from the ITM services through synergy of component pooling, sound technical know-how of component engineering, repair and supplier management.

HXITM is now looking for candidates who are interested in this business for the position of Account Manager.

Scope of Duties:

  • Develop and maintain a first-in-class relationships with HAECO ITM’s airline customers
  • Monitor and actively manage the contract to optimise performance and profitability
  • Prepare and perform regular performance review meetings with our customers and identify areas of improvement or additional business opportunities
  • Coordinate with supporting internal departments to ensure delivery of services to our customers
  • Develop and manage improvement initiatives in response to customer feedback
  • Negotiate with customers contract amendments
  • Make necessary recommendations to the management for any appropriate corrective actions, and help safeguard service and quality standards to ensure customers’ needs are satisfied
  • Perform other duties as assigned


  • A recognized Degree in Business Management, Marketing, Engineering, Logistics/Supply Chain Management, Operations Management or related disciplines,
  • Minimum 3 years of relevant professional experience within the airline industry (e.g. inventory management services or experience in technical customer service)
  • Excellent spoken and written English. Knowledge of other Asian languages is an added-value
  • High degree of intercultural competency and strong understanding of Asian cultures
  • Excellent service skills and customer oriented attitude with strong ability to build close relationships with customers
  • Good knowledge of legal terms and conditions, with strong commercial sense.
  • Analytical, result-oriented and customer focus
  • Good project management skills and problem solving attitude
  • Strong communication and negotiation skills
  • Ability to represent HAECO ITM in a consistent and professional way
  • Willingness to travel within Asia/Pacific

How to Apply:

Please send your resume with expected salary, quoting the employer's reference no., to: Human Resources Department - Resourcing Team, Hong Kong Aircraft Engineering Company Limited, 80 South Perimeter Road, Hong Kong International Airport, Lantau, Hong Kong OR email your application to : [via CTgoodjobs Apply Now ].

Candidates not contacted 4-6 weeks after submission of applications and/or interviews may consider their application unsuccessful.

All information provided by candidates will be treated in strict confidence and will be used for recruitment purpose only.

More job information
Job ref no. AM/TM/CT/20180430 (CT3113463-01#0117)
  • 25,000 - 35,000 / month
Job Function
  • HK International Airport
Employment Term
  • Permanent
  • Full-time
  • 3 years - 8 years
Career Level
  • Non-management level
  • Degree