Posted on 2022-09-09
Gate Gourmet Hong Kong Ltd

Account Manager

Gate Gourmet Hong Kong Ltd

We are currently looking for a high caliber candidate to join our Commercial team as “Account Manager".

In this role, you will:

  • Be the Account Single point of contact – deals directly with the customer on all issues
  • Monitor and track all changes and notifies the relevant parties of the specifics
  • Coordinate all projects relating to customers
  • Manage the proper and timely investigation of all Customer Compliments and Complaints.
  • Follow up of customers’ feedback (comments, compliments and complaints) and secure that irregularity(ies) are rectified and preventive measures are taken to avoid reoccurrence. Customers shall be informed accordingly, securing customers’ satisfaction and consent whenever possible.
  • Needs to hold Pre- and Post-presentation/audit meetings with concerned departments, so as to ensure preparedness
  • Be responsible to communicate with all local process owners as well as the Business Support team of all requirements that are received from the customer
  • Ensure that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.
  • Manage any claims, follow up on any payment due by customers
  • Coordinate all Menu Presentations
  • Conduct meal tastings on behalf of the customer and send update reports
  • Conducts audits, such as pre-flight checks, on board audits on behalf of the customer
  • Monitor monthly economic KPI’s and analyze deviations to identify the drivers and escalate to the Commercial Manager
  • Follow up the account performance process (penalties, bonuses, invoicing)
  • Coordinate and update all data into the ERP
  • Coordinate the tender process ensuring timelines are met and all information is promulgated to the respective departments
  • Ensure the accuracy of all costing and pricing
  • Conduct regular Cost vs Actual Price reviews, Market Research and Market Intelligence
  • Explore new business opportunities
  • Support the Budget Process


To be successful in this role, you should meet the following requirements:

  • Degree holder in Hospitality or Business Management or related disciplines
  • At least 5 Years’ experience in either Customer Service or Sales, preferably with hotel, airline or catering experience
  • Experience in either Customer Service/Flight Operations
  • Knowledge of menu development, food quality and hygiene awareness
  • Good pricing and costing experience; Hands-on skills with figures
  • Independent, self-motivated and proactive
  • Service-minded and customer-focused
  • Accurate, attention to administrative details
  • Able to cope with different cultures
  • Perform well under pressure/stress
  • Be committed – strive for constant improvement
  • Has a passion in service industry
  • Excellent command of written and spoken English and local language
  • Other languages spoken of advantage
  • Proficiency in MS Office, i.e. Word, Excel, Power Point, etc


Employee Benefits︰

  • 5-day work
  • Public Holiday
  • 13th Month Salary
  • Medical Insurance
  • Transportation Allowance
  • Paid Annual Leave
  • Staff Purchase Discount

We offer competitive remuneration package to the right candidate.


Interested parties please submit your application detailing work experience, qualifications, availability, present and expected salary package to: Human Resources Manager, Gate Gourmet Hong Kong Limited, 10 Catering Road West, Hong Kong International Airport or [via CTgoodjobs Apply Now ].


Personal data collected will be used for recruitment purpose only.

More job information
  • 5-day week
  • 13-month pay
  • Dental plan
  • Free duty meal
  • Medical plan
  • Transportation allowance
Job Function
  • Chek Lap Kok
  • HK International Airport
Employment Term
  • Permanent
  • Full-time
  • 5 years - 6 years
Career Level
  • Middle management level
  • Degree