Job ref no.: CT3117603-01#0050
RecruitFirst Limited

Account Service Executive (B2B / Cooperate / Office Hour)

RecruitFirst Limited

Benefits
  • 5-day week
  • Additional subsidies
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • Paid overtime
  • … + 2 more

Job Description:

  • Work closely and provide excellent service to our clients such as greeting, phone handling, secretarial service, concierge service, ad hoc request
  • To develop and maintain an up to date account service which includes but not limited to Account Service Strategy, Service Improvement Plan, Account Profile for improving the overall service quality and customer’s operational efficiency
  • Maintain a high level of alertness and professionalism by anticipating and responding to clients and their guests
  • To formulate, in conjunction with the customer, an agreed definition and understanding of any key service quality indicators required in any formal SLA, and proposing any adjustments where necessary.
  • To monitor service performance, and proactively formulating and managing service quality and recovery plans, involving other operational function points as appropriate

 

Job Requirement:

  • 1-5 years of experience in customer service field
  • Associate Degree / Higher Diploma or above
  • B2B experience is a highly preferred
  • Proficiency in written and spoken English and Chinese
  • Proficient in Microsoft applications
  • Resourceful, proactive, well organized and able to multi-task
  • Customer oriented mindset with excellent interpersonal skill
  • Open minded, willing to learn, good team player and with “Can-Do attitude"

 

Interested parties, please send your resume to [via CTgoodjobs Apply Now ] 

Please note that only short listed candidates will be notified. All information gathered will be treated in strict confidence and solely used for recruitment purposes.

More job information
Job ref no. CT3117603-01#0050
Salary
  • 14,000 - 18,000 / month (negotiable)
Job Function
Industry
Location
  • Kowloon Bay
Employment Term
  • Full-time
Experience
  • 1 year - 8 years
Career Level
  • Middle management level
Education
  • Asso. Deg or High Dip
Require to Travel
  • No travel