Job ref no.: CTA-02760 (CT3120118-01#0823)
HKT Services Limited

Account Service Manager / Account Service Executive

HKT Services Limited

  • 5-day week
  • Medical plan

HKT-COMMERCIAL GROUP has a strong track record in Information and Communications Technologies (ICT) innovations serving the needs of commercial organizations of different sizes and industries in Hong Kong, Mainland China and beyond.

The Job

  • To develop and maintain an up to date account service plan which includes but not limited to Account Service Strategy, Service Improvement Plan, Account Profile for improving the overall service quality and customer’s operational efficiency
  • To formulate, in conjunction with the customer, an agreed definition and understanding of any key service quality indicators required in any formal SLA, and proposing any adjustments where necessary.
  • To monitor service performance, and proactively formulating and managing service quality and recovery plans, involving other operational function points as appropriate
  • To establish an effective working relationship with the Account Management team, ensuring that the Account Manager is at all times kept updated on significant situations and plans regarding operational service delivery management for the customer
  • To coordinate with both customers and internal working parties to secure commitment on resources and activities plan

The Person

  • Degree holder or above with 4 years of relevant work experience
  • Solid experience in B2B customer service and operation management preferable.
  • Good interpersonal, communication skills and planning skills.
  • Energetic and well-organized person with strong analytical, interpersonal communicate skills
  • High proficiency in written and spoken English and Chinese
  • Less experience will be considered as Account Service Executive

If you wish to have an exciting and rewarding career, please send your resume, quoting the reference number, your present and expected salary to us via the following methods.


Fax: 2962-5981

For more information on other job opportunities of PCCW, please visit our website at

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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More job information
Job ref no. CTA-02760 (CT3120118-01#0823)
  • N/A
Job Function
  • Kowloon Bay
Employment Term
  • Permanent
  • Full-time
  • 4 years - 9 years
Career Level
  • Entry level
  • Degree
  • Master's degree