banner
Job ref no.: CT3113077-01#0571
Lindy Williams

Account Service Manager (Corporate Account) - Telecom industry

Lindy Williams

The Person

  • Degree holder
  • 2-3 years or above solid sales experience in managing corporate clients
  • Capable of advising on more challenging account management situations and strong knowledge of clients' business
  • Confident to address customers at senior executive levels
  • Strong business acumen
  • Sales and customer oriented
  • Excellent selling, interpersonal and communication skills
  • Mature, aggressive & initiative
  • High proficiency in both spoken and written English and Chinese, Mandarin would be an advantage

Responsibilities

  • To develop and maintain an up to date account service plan which includes but not limited to Account Service Strategy, Service Improvement Plan, Account Profile for improving the overall service quality and customer’s operational efficiency.
  • To formulate, in conjunction with the customer, an agreed definition and understanding of any key service quality indicators required in any formal SLA, and proposing any adjustments where necessary.
  • To monitor service performance, and proactively formulating and managing service quality and recovery plans, involving other operational function points as appropriate.
  • To establish an effective working relationship with the Account Management team, ensuring that the Account Manager is at all times kept updated on significant situations and plans regarding operational service delivery management for the customer.
  • To coordinate with both customers and internal working parties to secure commitment on resources and activities plan. 

Interested parties, if you meet the above requirements, please submit your application by sending CV to [via CTgoodjobs Apply Now ]


For more jobs, please visit our website: www.williams-asia.com

 

More job information
Job ref no. CT3113077-01#0571
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 2 years - 3 years
Career Level
  • Non-management level
Education
  • Degree
Require to Travel
  • No travel