Job ref no.: 40934768
HKT Services Limited

Account Service Manager

HKT Services Limited

Your role

  • Handle and follow up customer enquiries and complaints in a professional and timely manner to achieve service excellence
  • Develop and maintain up-to-date account service plan including Customer Account Profile, Account Service Strategy and Service Improvement Plan for improving the overall service quality and customer’s operational efficiency
  • Formulate, in conjunction with the customer, the key service quality indicators in formal SLA
  • Monitor service performance, proactively manage service quality and formulate service recovery plans, involving other operational functions as appropriate
  • Establish effective working relationship with internal teams on service delivery management for customers

To succeed in this role

  • Higher diploma or above with 5 years’ relevant work experience
  • Solid experience in B2B customer service and operation management is preferable
  • Good interpersonal, communication and planning skills
  • Energetic and well-organized with strong analytical mindset
  • Good PC skills, familiar with MS Office is an advantage
  • Good command of both spoken and written English & Chinese
More job information
Job ref no. 40934768
  • 5-day week
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Family medical plan
  • Medical plan
  • Social / Recreation & Sports Facilities
Job Function
  • Kowloon Bay
Employment Term
  • Full-time
  • 1 year - 2 years
Career Level
  • Entry level
  • Degree
Require to Travel
  • No travel