Administrative / Operation Officer (Fresh Graduate / Full-time / Part-time are welcomed)

Overview

KPMG Managed Services (MSS) delivers large scale processing and remediation services through innovative and technology-enabled solutions.  Through remediation services, we provide cost effective business solutions to clients, and provide organisations with customised project plans and regulated business processes to achieve operational efficiencies across different sectors and industries.

For those who enjoy administration activities, this role will be interesting for you.

Responsibilities

This is an operations based role where you will be part of a big team with individual caseload responsibilities. You will:-

• Engage directly with customers to obtain specific information
• Handle customer enquiries and feedback professionally to make customer experience positive
• Process and review customer applications from start to finish and take prompt actions along the journey to ensure timely and compliant completion
• Learn technical skills and become fluent and familiar with established Operation Guidelines and Standard Operating Procedures  
• Conduct and support quality assurance, quality control, vetting and internal compliance checks on individual cases
• Provide feedback/results to relevant stakeholders in a timely manner
• Be required to deliver high standards in productivity and quality outputs.
• Part-time is also welcomed

Requirements

• Experience of handling application processes / administrative work is helpful 
• Candidates with no relevant experience and fresh graduate would also be considered. Training will be provided
• Good communication skills and good command of written and spoken Chinese (Cantonese) and English. Proficiency in Mandarin is an advantage.
• Diploma degree or above in any discipline (candidates with HKALE / HKDSE / HKCEE or equivalent secondary education background and prior administrative experience would also be considered)
• Proficiency in Microsoft Office (PowerPoint, Word, Excel) or similar applications
• Good analytical and problem-solving capabilities with an enquiring mind
• A good team player, efficient and can remain composed under pressure
• Stable work environment

How to apply

To apply please send your CV and salary expectation to us. 

We offer successful candidates an attractive remuneration package and the opportunity to work in a dynamic and exciting environment.

For candidates who are looking for positions in KPMG Audit, Tax and Advisory functions, please refer to https://joinus.kpmg.com.cn/en/listing/ for job openings.

Personal data collected will be used for recruitment purposes only.

© 2021 KPMG, a Hong Kong partnership and a member firm of the KPMG global organisation of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved.