Job ref no.: 21272406 (CT3130117-01#0388)

ADR Account Manager


Job Description

  • Own and orchestrate all aspects of depositary receipts (DR) relationship for a defined portfolio of regional corporate clients
  • Develop relationships with clients especially on key decision makers, influencers and budget approvers
  • Analyse and understand the client relationship and revenue profile; develop a client plan for client retention and monetization
  • Identify opportunities for up-sell within client portfolio
  • Facilitate and coordinate all corporate actions, dividend distribution, proxy/AGM coordination, execution of the employee option plan arrangement, regulatory update, etc.
  • Facilitate DR conversion by supporting communication with clients' shareholders, brokers, lawyers and ESOP service providers to make sure all documents are well prepared for the process
  • Negotiate the commercial terms with clients
  • Take ownership and be accountable for ensuring client growth and satisfaction
  • Collaborate effectively with internal and external colleagues to build a best-in-class customer experience with the goal of making every customer a promoter of our products
  • Build and maintain a strong knowledge of the product suite
  • Identify opportunities to make processes more efficient
  • Support Sales team in winning new business; participate in pitches as needed
  • Participate in ad-hoc special projects related to portfolio management
  • Perform Cross-sales for other Citi products and identify and support opportunities for cross sell of Issuer Services business from internal partners
  • Provide analytic support for the portfolio of ADR issuers across APAC region


  • 5-8 years of experience in banking or securities industries would be a distinct advantage
  • Strong client management experience
  • Experience in being part of a collaborative team as well as being an Individual Contributor


  • Highly motivated self-starter, resourceful and able to learn quickly
  • Abilities to work under pressure and manage deadlines or unexpected changes
  • Strong communication and presentation skills
  • Excellent PC skills with specific emphasis on presentation and written client materials.
  • Fluent English and Mandarin speake

Please click Apply Now to submit your application via Citi Recruitment Portal.

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More job information
Job ref no. 21272406 (CT3130117-01#0388)
Job Function
Employment Term
  • Full-time
  • 5 years - 8 years
Career Level
  • Middle management level
  • Degree