Job ref no.: CT3119374-01#0048
Hankyu Hanshin Express (HK) Ltd.

Air Export – Customer Service Clerk or Sr. Customer Service Officer

Hankyu Hanshin Express (HK) Ltd.

  • 5-day week
  • 13-month pay
  • Birthday leave
  • Compassionate leave
  • Discretionary bonus
  • Marriage leave
  • Medical plan
  • Paid overtime
  • Shuttle bus
  • Special / extra leave
  • … + 4 more

• Responsible for handling daily booking
• Communicate with overseas offices, agents & customers;
• Responsible for issuing booking, updating data into the system, providing customer service to client, order follow up;
• Coordinate and communicate with different parties. (Warehouse, Trucker, Customers, Colleagues)

• Tertiary education with 1-2 or more years’ solid experience in Air Freight Forwarding / Logistics industry for Customer Service Clerk. (at least 3 years’ solid experience for Sr. CS Officer)
• Preferable to have relevant certificate / training in respect of Cargo Security; Cargo Handling; Dangerous Goods Awareness / Regulations/ Customer Service handling.
• Good spoken / written English and Chinese; Mandarin preferable.
• Good communication, interpersonal skill and good telephone manner.
• Good PC knowledge in MS Word and Excel.
• Independent, customer-oriented and self-motivated.
• Report to Assistant Manager – Customer Service.

Working Location: 36 Tsing Yi Hong Wan Road, Asia Logistics Hub (10-minute free shuttle bus provided @ Tsing Yi MTR)

Benefits: 14-day Annual Leave, Birthday Leave, Special Leave, Bank Holidays, Double Pay, Discretionary Bonus, Medical, MPF.

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More job information
Job ref no. CT3119374-01#0048
  • N/A
Job Function
Employment Term
  • Full-time
  • 1 year - 3 years
Career Level
  • Entry level
  • Asso. Deg or High Dip