Air Logistics Customer Care Specialist

YOUR ROLE

In this role, you will support customers by providing helpful information, answering queries, responding to complaints and feedback. Utilizing your strong forwarding and market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services and features.

YOUR RESPONSIBILITIES

• Deliver the highest levels of customer experience with focus on service and retention in close cooperation with Field Sales and the Operational Care Center
• Handle customer inquiries, create customer reports and provide quotations within the given price band in a timely manner
• Support customer onboarding in line with working instructions
• Ensure customer orders are input into the operational execution process and completed according to SOP and KPIs
• Resolve and analyze all complaints to drive for improvements

YOUR SKILLS AND EXPERIENCES

To be considered, you should have a good understanding of freight forwarding knowledge. You have good communication skills and a customer-focused mindset.

GOOD REASONS TO JOIN

We are interested in service-oriented individuals who understand the importance of providing an excellent customer experience. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. To find out why Kuehne + Nagel is the best place to advance your logistics career, start a conversation with us and click Apply Now !

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