Posted on 2022-01-04

Air Logistics Customer Service Coordinator

Kuehne & Nagel Limited

How do manufacturers ensure time-sensitive cargo such as perishables and medical supplies reach their destinations on schedule? If you wish to further develop your career with one of the most successful logistics organisation, this is an excellent opportunity to join our Air Logistics team in Hong Kong.

In this role, you will support customers by providing helpful information, answering queries, responding to complaints and feedback. Utilizing your strong forwarding and market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services and features.

We are interested in service-oriented individuals who understand the importance of providing an excellent customer experience. In return, you will gain access to professional development opportunities and international exposure in a team-based environment.

Your tasks and responsibilities

  • Ensure customer orders are input into the operational execution process, monitored and completed according to SOP and KPIs
  • Support customer onboarding in line with working instructions
  • Handle customer inquiries, create customer reports and provide quotations within the given price band in a timely manner
  • Maintain good customer relationship
  • Co-ordinate with counterpart in overseas station and KAM team to fulfill customer requirement
  • Resolve and analyze all complaints to drive for improvements

  Your skills and experience

To be considered, you should have good communication skills and a customer-focused mindset. Freight forwarding knowledge in air forwarding or relevant experience will be a plus but not a must. 

Good reasons to join

At Kuehne + Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT driven environment where you will work with motivated and customer-centric colleagues across the world. 

For enquiries on this role

Carole Yu - Local HR Consultant
Kuehne & Nagel Limited

Personal data provided by job applicants will be used for recruitment purpose only.

With over 78,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions.

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More job information
  • 11,000 - 20,000 / month
  • 5-day week
  • 13-month pay
  • Dental plan
  • Flexible working hours
  • Insurance plan
Job Function
Employment Term
  • Permanent
  • Full-time
Career Level
  • Entry level