Job ref no.: R-28071 (CT3123517-01#0004)
Dimension Data China/Hong Kong Limited

Alliance Manager

Dimension Data China/Hong Kong Limited

  • 5-day week
  • Compassionate leave
  • Competitive pay
  • Examination leave
  • Insurance plan
  • Medical plan

Alliance Manager
Looking for the next step in your career? Enjoy a challenge?  Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.  You will work with some of the leading world brands across the Fortune 100 and  Fortune 500 companies – who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.

Want to be part of our team?

The Alliance Manager operates in large geographies where a number of different operations can be used to offer the full spectrum of Dimension Data solutions into most vertical markets segments. Alliance Managers are extremely rich in industry knowledge and are experts in their fields.

The primary responsibility of the Alliance Manager is to develop successful alliances with partners to facilitate product development and deployment for Dimension Data solutions. They ensure that every alliance is orientated towards creating incremental value for Dimension Data, increasing long term revenue. These individuals work closely with the business development and sales organisation and develop and maintain broad and deep partner relationships in all solution areas, developing marketing programs that support sales. They also take responsibility for managing, maximising and driving the relationship between Dimension Data and selected key partners.
What you'll be doing

Develop alliance management plans
The Alliance Manager uses a deep understanding of Dimension Data solutions and of technology trends to evaluate and develop detailed alliance management plans. They explore existing alliances to discover perspectives, information and opportunities which later are included in these alliance management plans. They translate the strategic direction of Alliance Management into operational plans and objectives. In so doing, Alliance Managers define a complete plan for managing the alliance, ensuring execution of projects in co-operation with marketing needs.

Develop and manage propositions
Alliance Managers drive and market Dimension Data skills, propositions and capabilities within selected partners. These individuals drive new partnerships, selling new business opportunities to existing partners and developing and managing the partner propositions. They negotiate and secure the best available level of partner funding for Dimension Data activities, including marketing and rebates. They negotiate and secure the best value pricing for partner supplied services and products and ensure that effective processes and tools are implemented to drive the adoption and benefit of partner programs.

Engagement and activation
The Alliance Manager collaborates with a variety of internal stakeholders to negotiate and implement catalogues, operational processes and the terms and conditions for new partner take on and renewed partners. He/she contributes to the facilitation of service development and ongoing product management for new and existing propositions, ensuring introduction, in-life management and continual improvement plans are established and followed. They ensure that due diligence negotiations of terms are conducted and an introduction to operations and ensure that partner contracts are signed to enable activation of the partner relationship, including the conclusion of service level agreements.

Monitor plan progress
Once the plan has been developed, Alliance Managers take responsibility for the consistent and systematic monitoring of the plan to ensure its sustained success. They ensure adherence to the plan and provide quick responses to emerging problems by making adjustments to the plan. The Alliance Manager ensures the performance management of selected partners to ensure that metrics are accurate and evidential and that remedial action is taken against poor performance. They ensure that partner investments and activities from funding are measured against agreed key performance indicators. They ensure that preferred partners adhere to strict service level agreements and adopt the Dimension Data processes and methods and deliver to high standards of service and quality.

Manage risk
The Alliance Manager knows the risks that are common to the types of alliances that he/she manages and takes accountability for identifying risk and developing mitigating strategies. They evaluate and assess the impact of and the overall success of the alliance and in so doing are able to proactively detect and manage risk situations through ensuring that regular audits are conducted. They contribute to the ongoing management of the partner relationship and their levels of service delivery.

Ensure supporting resources
Alliance Managers identify the supporting resources and systems such as reports, processes, training and/or documents that provide the most value and employ them to create the greatest value for the alliance. They gather, evaluate, assess and use the supporting resources that have consistently provided the greatest value and in so doing maximise the success of the alliance. Once this knowledge has been gathered, it is stored in an electronic library for future use.

Coach / Mentor
These individuals act as coaches to the Alliance Specialist and Senior Alliance Specialist and at times to all parties involved in the alliance. They provide the team with ideas and actions designed to enhance the performance of the overall alliance. They proactively share their expertise and focus their coaching and mentoring sessions on how to do things right.

Relationship development
The Alliance Manager builds multi-level relationships with its partners, including those in more senior positions. They use their knowledge of partner propositions, their markets, the business challenges and customer opportunities to build, develop and leverage their alliances. These individuals ensure that the relationships with their partners are well managed and mutually beneficial, creating alliance retention and adding immense long-term value to the business.

People Managers
They act as people managers for a group of junior Alliance Managers. They partner with the organisation to attract the right talent and ensure their team is staffed according to requirements. They ensure employees reporting to them are engaged and understand their career opportunities, by taking responsibility for the development and training of their direct reports. They ensure that their team is rewarded and remunerated according to their performance.

Behavioural skills
Alliance Managers are very assertive in their approach and display excellent persuasion and influence ability. They use their expert negotiation skills and deep knowledge of the business and solutions to ensure effective alliance and partner management. They possess excellent communication skills (both verbally and written) and employ these skills to interact with a variety of stakeholders. They have good project management skills and are able to engage in difficult situations.

Required Work Experience:
8 years’ work experience
At least 6 year’s alliance management experience

What would make you a good fit for this role?

Join our growing global team and accelerate your career with Dimension Data. Apply today.

Diversity in Dimension Data

Dimension Data is an equal opportunity employer with a global culture that embraces diversity.  All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.

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More job information
Job ref no. R-28071 (CT3123517-01#0004)
Job Function
  • Quarry Bay
Employment Term
  • Full-time
  • 5 years - 10 years
Career Level
  • Middle management level
  • Degree