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Job ref no.: CT3116128-01#0797

AM / Manager, Customer Experience & Insurance Proposition (Product Development) (HKD30k V 60k)

Lloyd Karson International Limited

Benefits
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan

The client is a respected global financial group, is now seeking an Assistant Manager / Manager, Customer Experience & Insurance Proposition (Product Development) (HKD35k – 60k) to join their growing team in Asia Pacific.

Responsibilities:

  • Support Customer Experience & Propositions Development Manager to identify, lead, execute and review the propositions and customer experience projects with internal key stakeholders:
    • driving the differentiating propositions
    • driving the improvement actions/ real WOW customer experience along customer journey
    • end to end product development life cycle
  • Assist in developing the propositions from concept generation, data & information research, product/ market comparison with  analysis to teams coordination
  • Monitor the Voice of Customers (VoC); translate the VoC to the insightful recommendations/ actions to the business teams; Drive, facilitate and monitor the related improvement actions.
  • Develop and maintain business intelligence to support customer and business insight.  Understand market trend and competitors to provide intelligence for product positioning and product design, helping evaluate competitive product initiatives & identifying opportunities for corporate  
  • Support the regular and ad hoc research studies from questionnaire design to analysis (including desk research, customer research, etc.)
  • Support the identified Customer Experience (CX) projects and ad hoc projects

Requirements:

  • Bachelor degree in Marketing, Statistics or related disciplines
  • Minimum 8 years of relevant experience in product marketing, product development, product proposition, customer experience, strongly preferable in General Insurance / Life Insurance space
  • Good knowledge in the management and implementation of product development projects;
  • Knowledgeable in actuarial or statistical analysis will be an added advantage
  • Fluent in English, Cantonese & Mandarin
  • Lesser experience will be considered as Assistant Manager

If you would like to apply for this Assistant Manager / Manager, Customer Experience & Insurance Proposition (Product Development) (HKD30k – 60k) role or find out more, please or send your resume by clicking Apply Now quoting the reference: 156156

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More job information
Job ref no. CT3116128-01#0797
Salary
  • N/A
Job Function
Industry
Location
  • Quarry Bay
Employment Term
  • Permanent
  • Full-time
Experience
  • 8 years - 13 years
Career Level
  • Middle management level
Education
  • Degree