Posted on 2022-01-07

Analyst, Customer Service & Centralized Payment, Operations & Services (Officer Level)

Malayan Banking Berhad ('Maybank')


  • Diploma holder or above in Business Administration or related discipline
  • At least 3-5 years’ banking operations experience and familiar with account opening, counter services and other back office process 
  • For more experience candidates with supervisory experience, can consider for Assistant Manager level. 
  • Good knowledge of regulatory requirements relating to banking industry
  • Self-disciplined, willing to learn, well-organized and able to work independently
  • For Assistant Manager, has ability to teach and mentor, be a role model to team members, well-organized, and able to work independently and under pressure
  • Proficient in written English and Chinese. Fluent spoken English, Cantonese, and Mandarin
  • Proficiency in MS Office and preferably in Presentation, Data mining and management


  • Supervising / Dealing with customers in front end services including cash and cheque processing
  • Supervising / Processing of customer Fixed Deposits instructions, voucher posting and fund transfer etc.
  • Support customer service in verifying customer application/documents, update profile and account status, etc.
  • Respond to both internal and external customers’ enquires
  • Responsible for preparing daily MIS and monthly KPI
  • Responsible for daily reconciliation of Nostro account and suspense account
  • Support and assist department head to achieve an effective and cost-beneficial customer service
  • Assist in handling ad hoc tasks/projects   

    Please send us your resume (in Word Document) including both current and expected salary.

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More job information
  • 20,000 - 30,000 / month
  • 5-day week
  • Dental plan
  • Insurance plan
  • Medical plan
  • Paid overtime
Job Function
Employment Term
  • Permanent
  • Full-time
  • 4 years
Career Level
  • Middle management level
  • Diploma or equivalent
  • Asso. Deg or High Dip