Analyst, FM Sales

• Develop a thorough appreciation of each allocated customer’s business, and understanding of their potential needs for Financial Markets products, through regular liaison with SCB’s principal RM for each customer (e.g. Corporate, GAM, IBG), as well as through direct contract with the customer.
• Establish and maintain a constructive relationship with the decision maker(s) for Financial Markets products for each allocated customer, through regular calling, visits, entertainment, etc, with the objective that the customer always calls SCB when in need of products we are able to provide.

• Develop a thorough appreciation of each allocated customer’s business, and understanding of their potential needs for Financial Markets products, through regular liaison with SCB’s principal RM for each customer (e.g. Corporate, GAM, IBG), as well as through direct contract with the customer.
• Establish and maintain a constructive relationship with the decision maker(s) for Financial Markets products for each allocated customer, through regular calling, visits, entertainment, etc, with the objective that the customer always calls SCB when in need of products we are able to supply.
• Respond speedily and positively to all requests from customers for a specific transaction, or for more general advice, or introduction to a more appropriate contact within SCB, whether or not the request is from the specially allocated group of customers.
• Liaise with product traders to analyse the acceptance ratio for quotations provided to each customer, alongside feedback from the customer concerning competing quotations accepted in preference to SCB’s, in order that the traders may factor this information into their pricing decisions.
• Liaise with Operations concerning customer feedback received on service delivery quality, in order to seek improvements in service delivery where viewed as necessary from the customer’s perspective.
• Liaise with RM’s and SCB product specialists in other regions in which particular customers are active, in order to exchange information on the customer, to introduce the customer to other SCB products, and to contribute generally to the relevant regional or global customer database.
• Monitor the utilisaton of each customer’s trading limits with SCB, obtain specific approval for any excess likely to arise as a result of a particular transaction, and alert the principal ARM if it appears that a higher limit would lead to additional profitable business in Treasury products.
• Carry out ad hoc projects on a local basis for FM Sales Management based on opportunities identified in the market place.
• Ensure that projects are tracked and continually reviewed on a regular basis.
• Work with the relevant sales people to ensure that projects meet their financial and non financial objectives.
• Provide dedicated on the ground business management support to the Head of FM Sales, Hong Kong.
• Work closely with the local Sales teams and the global support functions to ensure that FM Sales operates effectively.
• Work with Finance to ensure that the FM Sales business has access to the relevant MIS in order to run the business / change the business.

• Ensure adherence to all internal and external regulations.
• Ensure that all processes in country are adhered to in line with approved policies and procedures.
• To embed Operational Risk monitoring as an integral part of the business process. Towards this, to effectively carry out the assigned role, if any, under Compliance Risk Management and Operational Risk Management Assurance.
• Ensure that the business meets its obligations the prevention of money laundering under the Group Policy and Standards and under local laws and regulations.
• Help monitor the operation of such procedures and controls and regularly review them to ensure that they reflect any changes in products, systems, policy and regulations.
• Help ensure that there are appropriate and documented internal controls and procedures in place.

• Assist as requested with the training of less experienced areas.
• Risk Management
• Money Laundering Prevention - Comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Business Money Laundering Prevention Officer and line manager.

• Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business.
• Establish, maintain and supervise the framework to ensure business functions under my area of responsibility comply with internal policies, procedures, codes and applicable external laws and regulations and adhere to the expected high standards set out in the FM Code of Conduct.
• Ensure the overall targets relating to budget are cascaded to teams with appropriate product targets and performance delivery on targets is proactively managed.
• Embed the Group’s values and code of conduct in FM Sales to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture.
• Engage with all audit report findings, relevant to the FM Sales business and ensure feedback is acted upon.
• Accountable for all escalations from country to Regional Head of FM Sales and country Head of FM or to other stakeholders in senior management, risk or control functions as appropriate.
• Regulatory and Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

• FM Colleagues and other CCIB colleagues
• Other support and control functions
• Operational Risk
• FCC

External

• Key clients and potential clients

• Embed Here for good and Group’s brand and values in FM Sales team.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

• 1 - 3 years of experience in sales role in Financial Markets, basic knowledge and trading experiences in financial securities and derivatives. HKMA Type 1 & 4.

Role Specific Technical Competencies

• Business - Market Knowledge
• Business - Products and Processes
• Business - Strategy and Model
• Business - Financial Analysis and Control
• Sales - Prospecting
• Sales - Client Pitching
• Sales - Relationship Management
• FM - Products
• Risk Management
• Manage Conduct

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