Job ref no.: CTB-07047
PCCW Solutions Ltd

Analyst Programmer (Telephony)

PCCW Solutions Ltd

Benefits
  • 5-day week

Responsibilities
  • Design and develop new call centre projects comprising Interactive Voice Response System, Computer Telephony Integration (CTI) Server, and call centre front-end applications
  • Communicate with the customers on system specification, system setup and system support
  • Compile user and system specification documentation
  • Provide support to the maintenance team on production fault isolation and rectification
  • Maintenance and enhance the PCCW in-house CTI (Computer Telephony Integration) product called Q-Manager. The associated packages includes CTI server called QEM, Transaction server called QTM, Outbound server called Q-Dialler, Desktop dialler called Softkeypad , and Application Programming Interface called QAPI
  • Develop and enhance Call centre service using Avaya product using AIC, AACC, and Cisco product using UCCX
Requirements
  • Degree in IT, Telecommunication or equivalent.
  • At least 4 years relevant working experience in call centre system/application development
  • Conversant with Call Centre technologies and has solid experience with Avaya Auro and Cisco UCCX products, especially on the CTI (Computer-Telephony-Integration) arena and IVRS
  • Good understanding of current prevailing CTI protocols: SIP, TSAPI, TAPI, CMAPI/DMCC and networking protocols like TCP/IP and socket programming
  • Good knowledge of the following computer environments: C++, VB, Java, .NET, SQL, ASP, with solid experience on real-time application on client-server and distributed architecture
  • Proven experience Software Development Life Cycle and general softare product development methodoloy
  • Hard working, well organized and can work with minimum supervision
  • Highly analytical, logical and with good organizing skills
  • Good communication and interpersonal skills
     

We offer rewarding career with attractive remuneration package including 5-day week, retirement scheme, generous annual leave as well as comprehensive training to the right candidates.

If you have the desire for a challenging and rewarding career development, send us your resume in MS Word format, with your present and expected salary to Human Resources Department at hrpccws@pccw.com.

For more information on other job opportunities of PCCW Solutions, please visit our website at
http://www.pccwsolutions.com/public/Career/Career%20Event%20and%20Job%20Vacancies/

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies.
(http://www.hkt.com/staticfiles/HKTCorpsite2/Privacy%20policy/(HKT)%20HR%20Privacy%20Policy%20Statement%20(version%20-%20Nov%202017).pdf), a copy of which will be provided immediately upon request.

www.pccwsolutions.com/

More job information
Job ref no. CTB-07047 (CT3115165-01#1774)
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 4 years - 9 years
Career Level
  • Non-management level
Education
  • Degree