Job ref no.: CTB-01064 (CT3117724-01#2849)
PCCW Solutions Ltd

Analyst Programmer (Telephony)

PCCW Solutions Ltd

  • 5-day week

  • Design and develop new call centre projects comprising Interactive Voice Response System, Computer Telephony Integration (CTI) Server, and call centre front-end applications
  • Communicate with the customers on system specification, system setup and system support
  • Compile user and system specification documentation
  • Provide support to the maintenance team on production fault isolation and rectification
  • Maintenance and enhance the PCCW in-house CTI (Computer Telephony Integration) product called Q-Manager. The associated packages includes CTI server called QEM, Transaction server called QTM, Outbound server called Q-Dialler, Desktop dialler called Softkeypad , and Application Programming Interface called QAPI
  • Develop and enhance Call centre service using Avaya product using AIC, AACC, and Cisco product using UCCX
  • Degree in IT, Telecommunication or equivalent.
  • At least 4 years relevant working experience in call centre system/application development
  • Conversant with Call Centre technologies and has solid experience with Avaya Auro and Cisco UCCX products, especially on the CTI (Computer-Telephony-Integration) arena and IVRS
  • Good understanding of current prevailing CTI protocols: SIP, TSAPI, TAPI, CMAPI/DMCC and networking protocols like TCP/IP and socket programming
  • Good knowledge of the following computer environments: C++, VB, Java, .NET, SQL, ASP, with solid experience on real-time application on client-server and distributed architecture
  • Proven experience Software Development Life Cycle and general softare product development methodoloy
  • Hard working, well organized and can work with minimum supervision
  • Highly analytical, logical and with good organizing skills
  • Good communication and interpersonal skills

We offer rewarding career with attractive remuneration package including 5-day week, retirement scheme, generous annual leave as well as comprehensive training to the right candidates.

If you have the desire for a challenging and rewarding career development, send us your resume in MS Word format, with your present and expected salary to Human Resources Department at or

For more information on other job opportunities of PCCW Solutions, please visit our website at

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies.
(, a copy of which will be provided immediately upon request.

More job information
Job ref no. CTB-01064 (CT3117724-01#2849)
  • N/A
Job Function
Employment Term
  • Full-time
  • 4 years - 9 years
Career Level
  • Non-management level
  • Degree