Job ref no.: 37742299

Analyst Programmer


Your Role

  • Participate or execute business or operation software system implementation for CRM Call Center Applications.
  • Work with system analyst to conduct business requirement analysis, system analysis and design.
  • Conduct software development according to the required development standard and guideline.
  • Prepare SDLC documentation.
  • Provide application management support.
  • Co-ordinate with Operations and Technical Services Team for hardware installation, setup, testing and implementation.
  • Ensure the production problem is resolved in a timely manner and meet the SLA

Candidates with less experience may be considered as Senior Programmer.


To succeed in this role

  • Degree Holder in Information Technology, Computer Science or related disciplines
  • Minimum 4 years working experience in software development

Proficient in:

  • Development Methodologies and Tools: Waterfall, Agile
  • Development Framework and Design: JAVA / J2EE, Spring Boot, Struts,Web2.0, Ajax, HTML, XHTML, CSS
  • Programming Languages: Java, iQuery, SQL, PL/SQL, Javascript, C/C++, Shell Script


  • Web Application Server: IBM Websphere, Tomcat (Open Source)
  • Database: Oracle RDBMS, Microsoft SQL Server, MySQL
  • Full system development life cycle

Knowledge in the following areas is desirable:

  • Mobile industry, dealing with Call Center applications
  • Knowledge in the following areas is a plus:
  • Application development of Call Center or Internet
  • Genesys Omni-Channel Solutions
  • Twilio Solutions
  • Avaya AVP IVRS and AES CTI 


  • Experience in conducting business and system analysis.
  • Good command of spoken and written English and Chinese, Mandarin is a plus.
  • Good team player and interpersonal skills.
  • Strong problem-solving skills.
  • Working knowledge on Telecommunications industry is a plus.


More job information
Job ref no. 37742299
Job Function
  • Wanchai
Employment Term
  • Full-time
  • 3 years - 4 years
Career Level
  • Non-management level
  • Degree
Require to Travel
  • No travel