Analyst - Technical Services Consultant

MAIN ACCOUNTABILITIES:

DBA – Database Administration:

• Maintain a good knowledge of Oracle databases including 11g, 12c and 18c
• Troubleshoot issues that arise with the Oracle database both internally on development and testing platforms and at client sites.
• Performance tune Linedata solutions running on Oracle on internal platforms and at client sites. Mainly, but not exclusively, PL/SQL and SQL tuning.
• Maintain a good knowledge of Oracle tuning tools and techniques.
• Research new technologies released by Oracle and see how they can be leveraged by Linedata products
• Maintenance and programming of installation disks for Linedata products, including Oracle installation.
• Maintenance of housekeep and healthcheck packages.
• Ad hoc project work for clients, including but not restricted to, upgrade work and platform migrations.
• Documentation of DBA procedures.

ASP – Application service provider:

• Maintain a good knowledge of Windows and Citrix administration
• Daily monitoring checks on various ASP servers
• Troubleshoot issues on the ASP servers, including database servers (Oracle), application servers (windows services) and Citrix servers.
• Implementation of new ASP clients.
• Upkeep of monitoring tools and documentation.
• Documentation of ASP procedures.

DR – Disaster Recovery:

• Maintain a good knowledge of Oracle disaster recovery and high availability tools and techniques including RMAN and Dataguard.
• Maintain a good knowledge of disaster recovery solutions implemented using CA Arcserve/Xosoft and Doubletake.
• Troubleshoot issues with any of the Linedata disaster recovery solutions.
• Daily monitoring checks on the Linedata disaster recovery solutions
• Installation of Linedata disaster recovery solutions.
• Development of new disaster recovery solutions.
• Documentation of disaster recovery procdures.

Availability:

• Once trained, be available to enter a rotation for the out of hours Technical Services support phone. The out of hours Technical Services support phone is taken for a week at a time and the holder is also required to carry out checks on the ASP system on Sunday.

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