Job ref no.: CT3126124-01#1180

APAC Employee Experience Tech Lead - Vice President - Hong Kong

J.P.Morgan

Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.

With a global presence, the Tech Bar is a place to experience the best of tech at JPMorgan Chase. A space designed to personalize the technology experience for JPMC employees through innovative software demonstrations, learning opportunities, product engagement and concierge tech help services. The Tech Bar team provides a range of employee experience offerings including:

  • 1-on-1 concierge support to employee for the latest workplace technology
  • Develops and delivers training and awareness sessions to increase employee knowledge of workplace tools leading to increased adoption of JPMC products
  • Provides a forum for Product Owners to showcase their tools and technology
  • Provides Chromebooks and other peripherals to onsite employee on request

The APAC Tech Bar Lead role requires a wide variety of strengths and capabilities including:

  • Build an in-depth understanding of the Enterprise Workplace Roadmap, it's operations, processes and tools
  • Develop and manage a Tech Bar schedule to conduct demos across the APAC region
  • Manage the digital loaner equipment program
  • Coordinate with Product Owners to showcase products through the Tech Bar
  • Lead a small team to provide 1-on-1 concierge technology support with employees on workplace products
  • Lead the APAC Tech Bar marketing and communication strategy to increase employee engagement
  • Partner with global Tech Bar leads on key strategies being formulated i.e. mobile, hardware, collaboration and productivity applications to enhance user experience
  • Partner with global Tech Bar leads on vision, pilots, build-out and continual service improvements including end user satisfaction

Qualifications:

  • 5-7 years of experience in technology operations and/or support experience preferred
  • 1-2 years of experience managing a small team preferred
  • Strong organizational and multi-tasking skills with demonstrated ability to prioritize and align responsibilities to the broader business while delivering results and managing expectations
  • Highly disciplined, able to work with limited supervision and make independent decisions within scope of responsibilities
  • Excellent relationship management, communication and interpersonal skills
  • Passionate about customer service and a commitment to exceeding expectations
  • Ability to communicate technical concepts in simple terms
  • Ability to build strong relationships with clients and ensuring services provided are of quality
  • Strong people / client facing skills, agile thinking and a knack for problem solving
  • Excellent written and verbal communication skills: able to present facts, thoughts and ideas in a clear, concise and convincing manner to senior leaders, key stakeholders, and employees
  • Project/product management experience is preferred

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More job information
Job ref no. CT3126124-01#1180
Salary
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 5 years - 7 years
Career Level
  • Senior management level
Education
  • Degree