Job ref no.: 37676548
HKT Teleservices

Application Services Manager

HKT Teleservices

Your role:

  • To lead a team of system analysts and developers on application support & development of multiple projects.
  • To manage, develop, and build a skilled, motivated and cohesive team by coaching, motivating, and career development planning.
  • To manage large scale software project implementation within the specified time; cost; & quality, be it off-the-shelf software package and/or self-developed applications.
  • To liaison with user parties (e.g. internal Operation team & external clients) for business requirement collection; user requirement analysis; functional requirement specification; user acceptance testing and application launch.
  • To manage IT vendors and/or internal development teams for project implementation and on-going maintenance.
  • To maintain good relationship with different levels of internal stakeholders and external clients.

To succeed in this role:

  • BSc in Computer Science or related discipline
  • Minimum of 10 years of sound experience in software development of which at least 3 years are of functional team management capacity
  • Project management experience as well as vendor management experience in executing large scale IT projects in system analysis, design, development and deployment
  • Experience in multiple development platform such as J2EE and .NET, C#, and database systems such as Oracle and SQL Server. Experience in JSON, SQL, SOAP, REST, XML, API & MVC a plus.
  • Knowledge of software development life cycle (SDLC)
  • Good knowledge in IT infrastructure will have added advantages. This includes: secured networking; server virtualization; telephony & omni-channel contact center systems such as Automated Call Distribution (ACD), Interactive Voice Response System (IVRS), Computer Telephony Integration (CTI) and Web-chat system.
  • Good command of written and spoken English and Chinese (i.e. Cantonese and Mandarin)


Interested parties please click “Apply Now” or send CV to

More job information
Job ref no. 37676548
  • 5-day week
  • Discretionary bonus
  • Family medical plan
  • Housing allowance
  • Medical plan
Job Function
  • Lai Chi Kok
Employment Term
  • Full-time
  • 7 years - 10 years
Career Level
  • Middle management level
  • Degree