Job ref no.: CT3130315-01#0002

Application Specialist

Medikonia Limited

Application Specialist

Medikonia based in Hong Kong, China, is a private-owned company committed to benefiting the researchers by advancing technology through innovation and education.

Since 2015, Medikonia has been dedicated to earning its reputation in Greater Bay Area as a leader that provides all its products with an emphasis on imaging, protein analysis, flow cytometry and biomarker detection, etc.

Now Medikonia is seeking candidates with advanced-level technical expertise for the role of Application Specialist. The Application Specialist will ensure successful implementation and support of all the equipment and provide remote and onsite server for the end users.

Work With Sales Team In Order To

 

  • To assist with selling process in laboratories
  • Train customers & internal employees on Medikonia portfolio
  • Define growth opportunities (Protein analysis, Imaging, Biomarker, Flow cytometry …)
  • Support and develop strong customer relationships by acting as a liaison between the customer and various departments with the company
  • In conjunction with Sales and Marketing teams represent the company at conferences, shows, workshops and seminars locally, regionally or nationally, as necessary

Equipment

 

  • Installation of equipment with sales.
  • First line support to customer operations & workflow
  • Provide troubleshooting, assistance and be available for all tech support needs via telephone, fax and computer (e-mail and Internet), and in person
  • Work independently to coordinate training, troubleshooting and maintenance support to customers while being responsive to customer
  • Support and develop strong customer relationships by acting as a liaison between the customer and various departments with the company
  • Assist with developing presentation materials for training or customer materials
  • Maintain customer data base with up to date information on site visits and customer contact information
  • Monitor and report important activities (technical developments, trends within key accounts, seminars, training sessions, etc.) back to the relevant company division
  • Abide by training and complaint handling SOP’s to ensure consistency amongst all new and existing accounts
  • Maintain clear and complete records of procedure relevant to the position
  • Provide back-up for departmental co-workers
  • Represent the company at trade association meetings to promote products
  • Perform other related duties as assigned ad-hoc by management
  • Put in place simple workflow analysis, train the team on work flow analysis basis
  • Reinforce our proposal around customers’ needs in accreditation (need training)

Qualifications

 

  • PhD degree with biochemistry, biomedicine, molecular biology, medical science, chemistry, physics or other related background is preferred or equivalent combination of education and experience.
  • Strong technical knowledge of biomarker research, drug development, protein analysis, flow cytometry and imaging technology (gel imaging, cell imaging, in vivo imaging, etc)
  • Ability to communicate effectively with diverse clientele including good written and oral communication skills as well as good interpersonal skills
  • Ability to perform complex and time-critical tasks with optimum effectiveness and efficiency with little or no supervision in high-pressure situations
  • Strong customer service orientation
  • Attention to detail and adherence to SOPs and Work Instructions.
  • Ability to maintain accurate and detailed documentation 
More job information
Job ref no. CT3130315-01#0002
Salary
Job Function
Industry
Location
  • Shatin
Employment Term
  • Full-time
Experience
  • 2 years
Career Level
  • Middle management level
Education
  • Degree
Benefits
  • 5-day week
  • 13-month pay
  • Discretionary bonus
  • Medical plan