Job ref no.: CT3114388-01#7541

Application Support Analyst

Robert Walters

A very reputable & sizable financial institution is looking for an Application Support Analyst providing first line application production support for the equity business, futures trading or operations.


  • Responsible for providing first line application production support for the equity business, futures trading or operations, outside working hours if required
  • Manage, resolve and investigate production system issues with system vendors and follow through the cases, mainly focused on equity trading systems, futures systems, settlement back office systems, web portal or business reporting systems
  • Plan and execute internal testing for system upgrade with documented result
  • Assist in user acceptance test and execute system deployments
  • Gather and analyse system requirement from various user department and translate into business or technical specification
  • Assist in project management of application development projects as according to project management processes
  • Perform health check and maintain the system stability and availability for local and global markets
  • Provide phone or remote support in non-office hour in case required


  • Bachelor degree in Computer Science or related disciplines
  • Minimum 3 years’ experience in first line application support for the equity business, futures trading or operations. At least 1 year experience is in first line support role using iAsia / Sharp Point / eSunny systems, other brands are preferred
  • Working experience in investment bank, brokerage or system vendor is an added advantage
  • Sound knowledge of equity / futures trading and settlement system functionality, operation flow, HKEx and global market connectivity (direct or via execution broker) are essential
  • Experience in dealing with end users and system vendors, problems solving and troubleshooting production issues for the systems
  • Solid experience in system problem solving, skills on production issue handling and production deployment are essential
  • Exposure to other technical skills and application infrastructure e.g. SQL query, FIX, Windows schedule, VM Ware, application backup, application monitoring and reporting is preferable
  • Experience in using bug or issue tracking systems is added advantage
  • Hands on development or scripting experience in Macro, .Net or Java are added advantage
  • Good command of written and spoken English and Chinese with fluency in Mandarin; knowledge of Simplified Chinese a plus

Get in touch

Jonathan Wong

+852 2103 5363

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More job information
Job ref no. CT3114388-01#7541
  • N/A
Job Function
Employment Term
  • Full-time
  • 3 years - 8 years
Career Level
  • Non-management level
  • Degree