Job ref no.: CT3117255-01#4159

Application Support Engineer (British MNC)

NeoMas Professional Services


2 yrs Experience


  • Provide application support services for enterprise systems within agreed service level.
  • Pro-actively follow up problems, routine abnormal system issues and all task assignments.
  • Enforce and follow the SDLC standard and procedures.
  • Liaise with Tier-2 on the development of system enhancements to overcome known problems and propose appropriate solution to fulfill user requirements
  • Provide backup support services for data center operations and data control administration
  • Coordinate and work with user departments to collect, identify and analyze business requirements
  • Plan Quality Assurance and UAT, execute tests and provide test result
  • Conduct user training and lead the implementation for system projects/changes.
  • Prepare and maintain knowledge base, systems / applications related documentation, training materials and operation manuals.
  • Able to work with outsourced vendors in HK and other team members in China.

  • University graduate in Computer Science / Business Administration (Information System) or related disciplines
  • At least 2 years IT experience in sizable firm is preferred
  • Good knowledge in SAP, MSSQL, Sybase SQL, Sybase, ITIL and Project Management
  • Experience in CRM or Sales Force solution will be an advantage
  • Familiar with MS Windows and MS Office.
  • Familiar with incident support & application development life cycle
  • A team player with good analytical, organizational and problem solving abilities
  • Good interpersonal skills, pleasant and positive personality & self-motivated.
  • Work in a dynamic work environment, handle multiple tasks and meet tight deadlines
  • Strong sense of responsibility and able to work independently
  • Good command of spoken & written English and Mandarin

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More job information
Job ref no. CT3117255-01#4159
  • N/A
Job Function
  • 2 years - 7 years
Career Level
  • Entry level
  • Degree