Job ref no.: CT3120462-01#0190
K11 Artus Limited

ARTUS AMICI (1-stop Service Centre Officer)

K11 Artus Limited

  • 5-day week
  • Birthday leave
  • Dental plan
  • Discretionary bonus
  • Free duty meal
  • Marriage leave
  • Medical plan
  • K + 1 more

AMICI is a Latin word means “Friends".
AMICI provides one stop services through communication channels to guests and hotel departments in warm and friendly manner. We assist guests without any delay and guests do not need to repeat their enquiries by being connected to other departments.

Key Responsibilities

  • Assist guest to identifying needs through any platform such as telephone, e-channels, etc.
  • Coordinate with other operating departments such as Front Office, Concierge, Housekeeping, Food & Beverage, Club to arrange guest’s requirements
  • Handle all hotel general enquires, concierge reservation, outlet reservations calls and In Room Dinning order requests efficiently and professionally
  • Enter reservations requests, amendments and cancellations properly, promptly and into Opera PMS
  • Ensure all “Wake Up" calls are correctly recorded and executed as per guest requests


Job Requirements

  • Diploma / certificate in hospitality management or related discipline
  • Minimum 1 year solid working experience in hotel reservations/call center
  • Knowledge in Opera PMS will be an advantage
  • Assertive yet personable with effective communication skills
  • Strong interpersonal skill with a strong attention to details
  • Good team player and able to develop working relationships with colleagues
  • Must have initiative and be self-starter, not waiting to be driven
  • Able to overcome obstacles and objections
  • Mature & independent with excellent communication and diplomacy skills. Proactively to provide assistance where necessary and resolve guest problems and concerns
  • Excellent command of both written and spoken English and Chinese, proficient in Mandarin or other language would be a definite advantage
  • Shift duty is required

We offer attractive remuneration package to the right candidates. Interested parties, please email full resume with current and expected salary by clicking Apply Now.

(Personal data collected will be used for recruitment purpose only)

More job information
Job ref no. CT3120462-01#0190
Job Function
  • Tsimshatsui
Employment Term
  • Full-time
  • 1 year - 5 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
  • Master's degree