Job ref no.: CT3114386-01#8052

Asset Management, AM, Fund Operations Oversight (Transfer Agency), Analyst

JP Morgan Chase

Organization Summary

JPMorgan Asset Management is one of the world’s largest and most comprehensive investment managers. We are a leading asset manager of choice for institutions, financial intermediaries and individual investors, worldwide. We have a heritage of more than two centuries, a broad range of core and alternative strategies along with investment professionals operating in every major world market, offering investment experience and insight that few other firms can match.

The Investment Management business is a leader across a broad range of core and alternative strategies, and investment professionals operating in every major world market, we offer investment experience and insight that few other firms can match & comprises:
  • managing client assets and delivering strong risk-adjusted returns
  • 1,300 investment professionals providing more than 350 different strategies spanning the full spectrum of asset classes, including equity, fixed income, cash liquidity, currency, real estate, hedge funds and private equity
  • leadership positions in U.K., Continental Europe, U.S., Asia, and Japan
The Service Delivery function is set up to govern and oversee fund accounting, transfer agency and middle office services delivered by third party administrators (“TPAs") in Hong Kong.

The Service Delivery function is responsible for overseeing the effective delivery of these delegated services and effectively managing the relationship being JPMorgan Asset Management and its TPAs and, acts as a centralized point of contact/escalation for internal teams and TPAs.

Key Responsibilities

As a Service Delivery analyst, you will be responsible for supporting the team to oversee the delivery of services for transfer agency and other operation functions in line with the agreed service levels.
  • Act as a central point of contact for internal partners & TPAs for escalation and general inquiries
  • Act as a central point of contact for internal partners & TPAs for escalation and general inquiries
  • Provide subject matter expertise across fund accounting, transfer agency & middle office
  • Perform daily reasonableness checks to validate and demonstrate accuracy across all TPAs services
  • Effectively communicate & record potential issues and swiftly identify necessary resolution
  • Quickly understand potential business impacts/errors ensuring root cause analysis and action plans are understood and appropriate
  • Maintain and update standard operating procedures, performing periodic reviews with the Service Delivery manager
  • Where required, project manage initiatives to drive change
  • Where required, assist with audit related activities
  • Analyze and report upon trends
  • Identify areas of opportunity for ongoing improvement to controls and process efficiency – perform the appropriate level of analysis and present findings to Service Delivery manager
Qualifications / Skills

The successful candidate will be a proven team player and self-starter with strong operational skills with the following skills.
  • 4+ years relevant working experience within the financial services industry within an Asset Manager or securities services organization essential
  • Knowledge of transfer agency and other fund operation functions e.g. fund accounting or middle office asset servicing.
  • Experience working in a fast paced, deadline driven environment
  • Comfort with ambiguity and shifting priorities, timelines, and demands
  • Possess strong analytical skills, with great attention to details and ability to make sound judgment

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More job information
Job ref no. CT3114386-01#8052
  • N/A
Job Function
Employment Term
  • Full-time
  • 4 years - 8 years
Career Level
  • Middle management level
  • N/A