Job ref no.: CT3128817-01#4954

Asset Management Operations, Service Delivery, Associate

JPMorgan Chase Bank, N.A.

Key Responsibilities

As a Service Delivery Associate, you will be responsible for supporting the Team to oversee the delivery of services and overall relationship Management of Outsourcing Vendors. With focus to performing oversight on Fund Accounting deliverables against with documented Service Levels, including:

  • Act as an Escalation point for Internal Business partners & Outsource Vendor.
  • Provide Subject Matter Expertise across Fund Accounting work stream
  • Perform Daily Quality Control/ Reasonableness checks to validate and demonstrate accuracy across Vendor services, with focus to NAV Production and SLA Monitoring
  • Quickly understand potential business impacts/ errors ensuring Root Cause Analysis and action plans are understood and appropriate
  • Effectively communicate, escalation and record of errors.
  • Maintain and update Standard Operating Procedures, performing periodic reviews with the Service Delivery manager
  • Where required, assist with audit related activities and fund documentation reviews
  • Analyze and report upon trends
  • Identify areas of opportunity for ongoing improvement to controls and operational efficiencies - perform the appropriate level of analysis and present findings to Service Delivery manager.
  • Where required, Project Manage Initiatives to drive change

Qualifications / Skills

The successful candidate will be a proven team player and self-starter with strong operational skills with the following skills.

  • University graduate, preferably with a major in Accounting or Finance.
  • +5 years relevant working experience within the financial services industry within an Asset Management or Securities Services Organization essential
  • Understanding of business and management functions in Fund Accounting essential/ Middle Office preferred
  • Strong technical skills, including Accounting Principles & Theories and thorough understanding of securities types and their accounting treatments.
  • Excellent interpersonal skills and able to maintain good stakeholder relationships
  • Comfortable with ambiguity and shifting priorities, ability to work under pressure and multiple tight timeframes
  • Possess strong analytical skills, with great attention to detail and ability to make sound judgment
  • Good communication skills in both spoken and written English.
  • Proven ability to establish and prepare key metrics to measure workflow capacity, system efficiency and effectiveness of control.
  • Strong time-management skills and sense of urgency.
  • Proficiency in MS Excel, Powerpoint
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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More job information
Job ref no. CT3128817-01#4954
Job Function
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Non-management level
  • Degree