Job ref no.: CT3128817-01#4543

Asset & Wealth Management Operational Risk Executive Director

JPMorgan Chase Bank, N.A.

About Compliance, Conduct and Operational Risk


Operational Risk Management is part of Compliance, Conduct and Operational Risk (CCOR), within the Risk Management and Compliance organization. CCOR maintains oversight of the firm's Compliance, conduct and operational risk management activities and are responsible for the design and execution of the CCOR program, which consists of the second line of defense's responsibilities in managing the firm's Compliance, conduct, and operational risk.

Our organization is focused on cultivating a stronger, unified culture that embraces a sense of personal accountability for developing the highest corporate standards in governance and controls across the firm. Business priorities are built around the need to strengthen and guard the firm from the many risks we face, financial rigor, risk discipline, fostering a transparent culture and doing the right thing in every situation. We are equally focused on nurturing talent, respecting the diverse experiences that our team of professionals brings and embracing an inclusive environment.


The successful candidate in this position will be based in Hong Kong and will manage a regional team of risk professionals from a diverse range of backgrounds and experience who collectively ensure that the Firm's Operational Risk Management Framework is implemented and functions effectively within Asset and Wealth Management.

  • Govern: CCOR in the second line of defense establishes policies and standards which set forth the requirements for the LOBs and Corporate Functions regarding the management of operational risk and enables oversight and independent assessment over operational risks inherent within the firm's activities.
  • Identify: The LOBs and Corporate Functions have primary responsibility for the identification of the operational risks inherent within their day-to-day business activities, consistent with standards established by CCOR. CCOR provides oversight and independent assessment of the risks identified by the LOBs and Corporate Functions and, where appropriate, escalates any new or emerging risks or issues.
  • Measure: CCOR independently assesses operational risks through quantitative and qualitative means. CCOR's independent assessment identifies risk drivers that may impact operational risk activities and the controls to help mitigate such risks.
  • Monitor & Test: CCOR uses the results of risk assessments to identify heightened areas of operational risk to independently monitor the risks and test the effectiveness of controls within the LOBs and Corporate Functions. CCOR utilizes key risk indicators (KRIs), key performance indicators (KPIs), and other metrics to periodically identify areas where incremental monitoring and / or testing may be needed.
  • Manage: CCOR informs the firm of operational risk levels and provides associated second line of defense support to all areas of the firm (except Audit). These activities include raising issues for the first line of defense to remediate through action plans and reviewing KRI and KPI thresholds. CCOR leverages a centralized strategy for metrics dashboard reporting to support these activities.
  • Report: CCOR reports on the results of its activities to the LOBs and Corporate Functions including changes in risk assessments, results of monitoring and testing, and required corrective actions. CCOR reports and escalates issues to the Directors' Risk Policy Committee (DRPC) and senior management consistent with the firm's escalation practices.

Business Specific Requirements
  • Manage the APAC regional team of Asset and Wealth Management (AWM) Operational Risk Officers
  • Execute on the Operational Risk components of the CCOR program in APAC including overseeing the regional and APAC entity specific Independent Second Line Assessments to provide an independent, objective view of the business and/or function control environment, mitigation strategies and emerging risk
  • Determine the APAC regional and entity specific Operational Risk Monitoring and Testing program, and define testing approaches
  • Assess risks associated with New Business Initiatives (NBI) and within the business and challenge the control environment within these programs
  • Provide independent operational risk oversight in key governance forums including local Business Control Forums and Committees; escalate to regional committees and liaise with regulators as needed
  • Promote a strong culture of Operational Risk Management (ORM) and operational excellence
  • Partner with the business to continually improve operational risk processes and business operating models, support safe business growth, and inform & influence risk-based decision making
  • Build consultative relationships with management, control teams, and Risk colleagues to challenge and influence strategic programs decisions
  • Monitor key risk indicator/trends and lead deep dive review of areas of potential emerging risk
  • Contribute to materials for presentations at regional and global working groups, senior management meetings, and provide sufficient information to inform key stakeholders

Preferred qualifications
  • Minimum University/Bachelor's Degree with at least 10 years of financial industry experience
  • Experience with risk management, control management, product control, compliance and audit in the financial industry desirable
  • Knowledge of Asset and Wealth Management business and products preferred
  • Ability and proven track record of challenging the status quo to proactively identify and remediate risk with a keen eye for detail
  • Excellent analytical and problem-solving skills, with the ability to break down complex business processes, analyze potential risks and think outside the box to recommend appropriate solutions.
  • Highly disciplined, able to make independent decisions and work with limited supervision while exceling in a dynamic, demanding environment
  • Strong influencing and stakeholder management skills with the ability to drive change
  • Demonstrated history of developing strong teams
  • Strategic thinker, with project management skills and successful track record of completion
  • Excellent interpersonal and communication skills, including ability to negotiate, compromise and demonstrate diplomacy in sensitive situations and to interact effectively with senior management
  • Self-motivated, ability to multi-task, prioritize and thrive in a fast-paced and evolving environment
  • Passionate and capable of learning in a changing environment while delivering results
  • Solid command of written and spoken English and Chinese (Mandarin) preferable
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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More job information
Job ref no. CT3128817-01#4543
Job Function
Employment Term
  • Permanent
  • Full-time
  • 10 years - 15 years
Career Level
  • Senior management level
  • Degree
  • Master's degree