Assistant Account Executive- 6 month Contract
Account Executive within the Customer Compliance Team is accountable for handling processing activities throughout the customer order fulfilment and quality control (QC) inspection stages and ensuring that customer specific requirements are processed correctly and in a timely manner.
Account Executive is accountable for communicating with customers on all order fulfilment matters to ensure high quality customer services are consistently delivered.
Account Executive will work together with the Senior Manager Customer Accounts to seek guidance on the resolution of all escalated order fulfilment related issues as required.
Coordinating with vendors and customers on customer order fulfilment requirements including ship marks, labels, samples and in-box sheets
Sending Hasbro inspection reports, product photos, and ship mark photos to customers
Coordinating 3rd party inspection appointment with vendor and requesting sample submission from vendor for lab test
Providing instructions for samples preparation (e.g. sales samples, inspection samples, shipment samples) as required
Obtaining and sharing QC certificate with the shipment team
Acting as price discrepancy control point before SI release and requesting follow up action from Market Sales when a discrepancy has been identified
Liaising with Quality Assurance (QA), customers and/or 3rd party inspectors for escalated quality inspection issues
Preparing Letter of Guarantee and requesting Acceptance on Discrepancies as needed
Advising the relevant parties on customer packaging, pre-price tickets, UPC bar code and labelling requirements for special orders
Monitoring customer lab testing, factory audit certificates prior to shipments and following up with customer QC inspection as needed
Following up with Customer/Market Sales for Letter of Credit (L/C) and Open Account documents
Following up with Finance team on credit control and payment status
Obtaining approval for air freight from Market Sales and SI release from Logistics as needed
Gate keep on L/C approvals or Telegraphic Transfer payments prior to shipments, and resolving any price variations and discrepancies
Releasing shipping carton markings to vendors and seek approval for rework costs for Product Authorization (PA) / pre-ticketed items
Bachelor’s degree is required, preferably in business or a related field
At least 1-2 years’ experience in the toy industry or related field
Good command of written and spoken English
Cantonese/Mandarin language skills are a plus
Detailed understanding of customer requirements
Basic knowledge of shipping instruction requirements and documents
Confidence and commitment to adhere to policies and procedures under time pressure
Ability to multitask, prioritize and problem solve
Strong interpersonal and communication skills allowing effective collaboration with customers, internal Hasbro teams and other 3rd parties
Strong focus on process improvement and the ability to drive efficiencies and standardization
Excellent project management skills and the ability to move a team forward and maintain momentum
Ability to work at pace to process large volumes of transactional work
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Hasbro is a branded play company providing children and families around the world with a wide-range of immersive entertainment offerings based on the Company’s world class brand portfolio. From toys and games, to television programming, motion pictures, video games and a comprehensive licensing program, Hasbro strives to delight its customers through the strategic leveraging of well-know and beloved brands such as TRANSFORMERS, LITTLEST PET SHOP, NERF, PLAYSKOOL, MY LITTLE PONY, G.I. JOE, MAGIC: THE GATHERING and MONOPOLY.
As a global company with more than 5,000 employees working in Asia Pacific, US, Canada, Europe, Middle East, Africa and Latin America, Hasbro offers tremendous opportunities for those looking to make an impact in a challenging yet rewarding field. An industry where, fun, passion and energy count!