Job ref no.: CT3116128-01#0540

Assistant Account Executive- 6 month Contract

Hasbro Far East Limited

  • Flexible working hours
  • Gratuity

Assistant Account Executive- 6 month Contract

Account Executive within the Customer Compliance Team is accountable for handling processing activities throughout the customer order fulfilment and quality control (QC) inspection stages and ensuring that customer specific requirements are processed correctly and in a timely manner.

Account Executive is accountable for communicating with customers on all order fulfilment matters to ensure high quality customer services are consistently delivered.

Account Executive will work together with the Senior Manager Customer Accounts to seek guidance on the resolution of all escalated order fulfilment related issues as required.


Accountable for:

    • Coordinating with vendors and customers on customer order fulfilment requirements including ship marks, labels, samples and in-box sheets

    • Sending Hasbro inspection reports, product photos, and ship mark photos to customers

    • Coordinating 3rd party inspection appointment with vendor and requesting sample submission from vendor for lab test

    • Providing instructions for samples preparation (e.g. sales samples, inspection samples, shipment samples) as required

    • Obtaining and sharing QC certificate with the shipment team

    • Acting as price discrepancy control point before SI release and requesting follow up action from Market Sales when a discrepancy has been identified

    • Liaising with Quality Assurance (QA), customers and/or 3rd party inspectors for escalated quality inspection issues

    • Preparing Letter of Guarantee and requesting Acceptance on Discrepancies as needed


Responsible for:

    • Advising the relevant parties on customer packaging, pre-price tickets, UPC bar code and labelling requirements for special orders

    • Monitoring customer lab testing, factory audit certificates prior to shipments and following up with customer QC inspection as needed

    • Following up with Customer/Market Sales for Letter of Credit (L/C) and Open Account documents

    • Following up with Finance team on credit control and payment status

    • Obtaining approval for air freight from Market Sales and SI release from Logistics as needed

    • Gate keep on L/C approvals or Telegraphic Transfer payments prior to shipments, and resolving any price variations and discrepancies

    • Releasing shipping carton markings to vendors and seek approval for rework costs for Product Authorization (PA) / pre-ticketed items



    • Bachelor’s degree is required, preferably in business or a related field

    • At least 1-2 years’ experience in the toy industry or related field

    • Good command of written and spoken English

    • Cantonese/Mandarin language skills are a plus

    • Detailed understanding of customer requirements

    • Basic knowledge of shipping instruction requirements and documents

    • Confidence and commitment to adhere to policies and procedures under time pressure

    • Ability to multitask, prioritize and problem solve

    • Strong interpersonal and communication skills allowing effective collaboration with customers, internal Hasbro teams and other 3rd parties

    • Strong focus on process improvement and the ability to drive efficiencies and standardization

    • Excellent project management skills and the ability to move a team forward and maintain momentum

    • Ability to work at pace to process large volumes of transactional work

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More job information
Job ref no. CT3116128-01#0540
  • N/A
Job Function
  • Tsimshatsui
Employment Term
  • Contract
  • Full-time
  • 1 year - 7 years
Career Level
  • Non-management level
  • Degree